JOB DESCRIPTION TITLE

Patient Service Representative

REPORTS TO POSITION

Clinic Supervisor & Business Administrator

DEPARTMENT

High Desert Sports & Spine

POSITION OVERVIEW

The Patient Service Representative acts as liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks. This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES

Responsible for accurately recording patient demographics, insurance and billing information at the time of registration. Courteously and confidently requests and processes appropriate types of payments (e.g. co-pays, deductible payments, etc.) from patients/guardians. Responsible for processing telephone calls accurately in accordance with established protocols. Assists with processing authorizations and / or referrals as necessary with medical staff as required by insurance companies. Performs real time eligibility checks for insurance benefits. Maintains all department specific files, programs and recall systems. Responsible for accurately scheduling patient appointments. Responsible for supporting the basic functions of medical records (including locating and distributing patient documents and information to appropriate staff members, faxing, scanning, indexing, opening and distributing mail, etc.). Works as needed to provide health and wellness services to our clients. Actively participates in achieving organizational and department goals. Ability to work as part of a Care Team with providers and clinical staff. Supports the vision, mission and values of the organization in all respects. Provides and maintains a safe environment for caregivers, patients and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

Required:

High school diploma or GED.

Preferred:

N/A LICENSURE/CERTIFICATION/REGISTRATION

Required:

N/A Preferred:

N/A EXPERIENCE

Required:

N/A Preferred:

One year of clerical support in a healthcare setting or related experience. Basic medical terminology.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE), as required, to perform the job safely.

ADDITIONAL POSITION INFORMATION

Must have excellent communication skills and ability to interact with a diverse population and professionally represent High Desert Sports and Spine. Ability to effectively interact and communicate with all levels within High Desert Sports and Spine and external customers/clients/potential employees. Strong teamwork and collaborative skills. Ability to multi-task and work independently. Attention to detail. Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.

Mathematical Skills:

Performs basic math (add, subtract, multiply and divide) calculations. Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation).

Language Skills:

Read, write, speak, and understand English. Computer Basic to intermediate ability and experience in computer applications, specifically electronic medical records system and MS Office.

PHYSICAL REQUIREMENTS

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing. Rarely (10%): Stooping/kneeling/crouching, using a stepstool, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle. Never (0%): Climbing ladder, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to

BBP Schedule Weekly Hours:

Caregiver Type:

Full-Time Shift:

Monday-Friday 8am-5pm with a 1-hour lunch

Job Type:

Full-time Pay:

$19.15 - $26.49 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Ability to

Commute:

Bend, OR 97702 (Required) Ability to

Relocate:

Bend, OR 97702: Relocate before starting work (Required)

Work Location:

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