A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Salem Hospital, 890 Oak Street SE, Salem, Oregon 97301
Department:
Access Services Position Type:
Full time, 40 hours/week,
Non-Exempt Schedule:
7:00 am - 5:30 pm, Sunday - Wednesday Your role with us This position assists in daily operations of the department in areas of quality assurance review, employee evaluation, candidate selection, employee relations and distribution of work. Lead team members in Access Services department are responsible for understanding how their functional area fits within the continuum of the Revenue Cycle, and for problem solving up and down stream of their area to provide the best outcomes for our organization and our patients. Serves as a point of escalation for registrars in need of process, tool, or customer service guidance on complex workflows. This position requires high standards of accuracy and exceptional judgment that exceeds the expectations of patients, visitors, physicians, and Salem Health Hospitals and Clinics. What you'll do Courteously register patients, collect complete demographic and financial information, obtain required signatures, and ensure all regulatory and compliance standards are met. Perform all registration functions within Epic (arrivals, HAR creation, pre-registration, verification, check-in), manage downtime procedures, collect payments and ensure accurate documentation. Verify eligibility and benefits, secure required authorizations and referrals, determine correct filing order and accurately identify patient financial responsibility. Monitor and resolve registration workqueues within established timeframes, correct errors, research complex issues, and provide education to staff to prevent recurring problems. Serve as a trainer and mentor, act as an escalation resource for complex workflows and customer service concerns and support team performance and development. Deliver patient-centered service using AIDET principles, resolve complex service issues, maintain professionalism and communicate effectively with patients and staff. Actively participate in Lean/Kaizen initiatives, lead huddles, support staffing and scheduling needs, and contribute to department leadership activities aligned with organizational mission and values. Required qualifications High school diploma or equivalent required. 2 years experience in patient registration, medical font office or reception setting required. Additional information 1 year experience in a lead, supervisor or management position preferred. Training experience highly preferred. Certified Healthcare Access Associate (CHAA) certified preferred. Total rewards package Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details. Why Salem Health? Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care. We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you'll find more than a job, you'll find purpose, connection, and room to thrive. Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law. Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
