Patient Service Representative BestMed - 3.6 Springfield, OR Job Details Full-time 4 hours ago Qualifications Health insurance authorizations In-person patient registration Health insurance co-pays Sanitizing surfaces Phone communication Patient demographics Scanning Assisting medical staff Phone call screening Cash register operations Health record tracking Working with individuals from diverse cultural backgrounds Clean workspace maintenance Clinical confidentiality policies Managing patient records Payment processing in medical billing systems Communication skills Entry level Full Job Description Under general supervision, the Patient Service Representative is responsible for providing exceptional customer service, along with performing patient pre-admission, admission, transfer, and discharge activities. Individuals in this role collect and validate patient insurance information, identification, prepares registration forms, and collects fees as required to coordinate activities for patients to receive care.

Essential Functions and Responsibilities:

Ability to interact effectively, and in a supportive manner with persons of all backgrounds Sustain excellent patient interactions using clear communication and problem-solving skills Assess walk-in traffic for potential emergencies Check-in patients at the front desk in perpetration for their appointment with a provider and scan all documents into the patient's chart Assist patients with completion of pre-registration forms, ensuring all items are signed, and medical records are distributed Informs patients of costs of care being provided. Collect all fees and apply to patients' chart Collect and record copayments and outstanding balances, and balance cash drawer daily Cover medical records and prior authorizations when needed Communicate efficiently to back-office staff regarding needs of patients Maintain confidentiality of sensitive patient information at all times Answer the phone in a professional manner and follow procedures for routing calls Ensure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area items Perform other duties as assigned #PSR