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RH
Robert Half
Patient Service Rep
Career Insights for Registrar / Patient Service Representative
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Based on Pennsylvania data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$46,109 / year median in Pennsylvania
+2% projected growth
Job Description
We are looking for a Patient Service Rep to support front-end patient services for a busy primary care practice in Plumsteadville, PA. This Long-term Contract opportunity is ideal for someone who enjoys helping patients, managing scheduling and insurance-related tasks, and maintaining accurate records in a fast-paced healthcare setting. The position also offers the potential to transition into a staff role, so we are seeking candidates who are interested in long-term growth with the organization.
Responsibilities:
- Welcome patients professionally, provide service at check-in and check-out, and create a positive experience throughout each visit.
- Coordinate appointment scheduling, rescheduling, and referral-related visits while balancing provider availability and office workflows.
- Verify patient demographics, update electronic medical records, and maintain accurate documentation within Epic or similar EMR systems.
- Review insurance information, confirm eligibility, and assist with obtaining referrals, prior authorizations, and other required approvals.
- Collect copays and support routine financial tasks, including payment posting support and other administrative duties as needed.
- Address patient questions, troubleshoot service concerns, and escalate more complex issues according to office protocols.
- Protect confidential health information and carry out all daily activities in accordance with HIPAA and compliance standards.
- Participate in training activities and adapt to evolving procedures, workflows, or system-related updates within the practice.
- Previous experience in a patient access, medical office, customer service, or front desk support role.
- Strong verbal and written communication skills with the ability to interact professionally with patients, providers, and staff.
- Hands-on experience scheduling appointments and managing high-volume calendars in a healthcare environment.
- Working knowledge of insurance verification, referrals, authorizations, copay collection, and patient registration processes.
- Familiarity with Epic software or other electronic medical record systems is preferred.
- Ability to handle sensitive information with discretion and maintain strict confidentiality.
- Solid organizational skills, attention to detail, and the ability to follow established procedures and compliance requirements.