A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
At Cranberry Place, we are committed to providing exceptional care and support to our residents. As an Admissions Coordinator, you will play a crucial role in ensuring a seamless transition for our new residents, families, and service teams. With a focus on personalized attention and exceptional customer service, you will be responsible for guiding the admissions process, from initial inquiry to move-in day. If you possess excellent communication skills, attention to detail, and a passion for delivering outstanding customer experiences, we encourage you to apply for this fulfilling opportunity.
Responsibilities:
Coordinate the admissions process, including prospective resident interviews, tours, and dwellings assessments Maintain accurate and up-to-date records of prospective and newly admitted residents Develop and maintain relationships with internal and external stakeholders, including healthcare providers, social workers, and families Ensure compliance with regulations, policies, and procedures related to admissions and resident intake Collaborate with the care team to develop personalized care plans for new residents Provide exceptional customer service to families, residents, and service teams throughout the admissions process Identify and address potential barriers to admission and work with the care team to develop solutions Participate in ongoing quality improvement initiatives to optimize the admissions process
Requirements:
1+ years of experience in senior living, healthcare, or a related field Associate degree; degree in social work, nursing, or a related field preferred Excellent communication, organizational, and interpersonal skills Ability to work effectively in a fast-paced environment with multiple priorities and deadlines Strong attention to detail and ability to maintain accurate records Ability to maintain confidentiality and handle sensitive information with discretion Why Choose Cranberry Place? Located in the heart of the thriving Cranberry Township , Cranberry Place offers a professional environment where your expertise is respected and your leadership is celebrated.
We value our leaders and ensure you have the support you need to thrive both at work and at home.
Growth Opportunity:
Be the face of a specialized pulmonary program in a premier facility. How to
Apply:
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this rewarding opportunity. To learn more about this exciting role and submit your application, please upload your resume.
