Patient Service Associate

Job Detail Job Title:

Patient Service Associate•Radiology•Full-Time•

Days Req:

2026-0485

Location:

Department:

Radiology Shared Services Schedule:

Job Description:

PURPOSE OF JOB

Supports the daily administrative, scheduling, reporting, and coordination functions of the radiology department to help ensure efficient operations, quality patient care, regulatory compliance, and accurate communication of imaging services and results. This role serves as a liaison between patients, providers, technologists and scheduling teams while coordinating complex and specialty imaging appointments that may require additional clinical review, specialized clearance processes, or provider follow-up. The position is responsible for supporting departmental reporting, data analytics, critical results coordination, regulatory and quality initiatives, and workflow problem-solving activities to help ensure appointments, imaging orders, and results are managed accurately, communicated appropriately, and aligned with departmental, HIPAA, ACR, MQSA, Act 112, and organizational standards.

ESSENTIAL FUNCTIONS

Specialty Appointment Coordination Scheduling (60%) Data Analytics and Department Reporting (20%) Regulatory Compliance and Critical Results Coordination (10%) Administrative and Department Support (10%)

Job Qualifications:

Education:

High school graduate or equivalent. B.

Experience:

Minimum 3-5 years of administrative, scheduling, or operational support experience in a healthcare or radiology setting preferred. Experience with medical terminology, radiology workflows. C.

Other Skills:

Strong organizational and multitasking skills Ability to coordinate complex imaging appointments and workflows Knowledge of medical terminology and radiology procedures Strong customer service and patient interaction skills Ability to work collaboratively with providers, technologists, and scheduling teams Critical thinking and problem-solving abilities Data analytics, reporting, and auditing skills Ability to identify workflow issues and assist with corrective follow-up actions Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams Ability to adapt to changing workflows, priorities, and operational needs Strong time management and follow-through skills