Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
J
J & J Staffing Resources
Call Center- Medical Office
Career Insights for Registrar / Patient Service Representative
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Pennsylvania data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$46,109 / year median in Pennsylvania
+2% projected growth
Job Description
Overview Our Client is seeking a Call Center Operator to join their medical office team. In this role, you will be the first point of contact for patients, responsible for answering incoming calls, scheduling appointments, verifying insurance, and directing calls to the appropriate departments. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to handle a fast-paced healthcare environment with empathy and efficiency.
Duties:
- Answering phone calls and directing them to the appropriate department or personnel
- Greeting patients and checking them in for their appointments
- Scheduling patient appointments and managing the appointment calendar
- Collecting patient information and updating their records in the system
- Verifying insurance information and processing insurance claims
- Assisting with billing and payment processing
- Maintaining a clean and organized reception area
- Providing excellent customer service to patients and visitors
Requirements:
- Experience working with phone systems and handling high call volumes
- Knowledge of medical terminology and procedures is preferred
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using computer systems and electronic medical records (EMR)/ EPIC is a major PLUS
- Ability to maintain patient confidentiality and adhere to HIPAA regulations
- Flexibility to work occasional evenings or weekends, if required
Schedule:
Monday- Friday 8:30am to 5:00pm Start your application (copy and paste into browser): here: https://www.