A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Advanced Foot & Ankle Wellness Center is seeking an experienced, dependable, and proactive Medical Office Operations Coordinator to help oversee the daily operations of our growing podiatry practice. We are a small, privately owned medical practice led by one physician. This position works directly with the physician, one•two additional in-office team member, and our remote support staff (phones and billing). Every member of our team plays an important role in delivering exceptional patient care. This is more than a front desk or medical assistant position. We're looking for someone who enjoys improving systems, keeping the office organized, solving problems, and ensuring nothing falls through the cracks. Success in this role means the physician can focus on patient care knowing the practice is running efficiently behind the scenes. Schedule Part-Time•Approximately 25-30 hours per week
Monday:
11:00 AM•7:00
PM Wednesday:
7:15 AM•2:00
PM Friday:
7:15 AM•2:30 PM Every other
Thursday:
7:30 AM•2:00 PM Healthcare is unpredictable, so occasional flexibility to stay late or work additional hours when needed is appreciated. About Our Practice We are a growing private podiatry practice committed to providing personalized, high-quality foot and ankle care. We typically care for approximately 20-25 patients per day in a fast-paced but patient-focused environment. Because we are a small practice, everyone works together. This is a hands-on leadership role where you'll help coordinate daily operations while also assisting with patient care when needed. What You'll Own Working directly with the physician, you'll help ensure our office runs efficiently every day.
Responsibilities include:
Coordinating daily office workflow and patient flow Reviewing charts for accuracy and completeness Processing medical record requests within legal timeframes Monitoring HIPAA, OSHA, and office compliance Following up on referrals, imaging, prior authorizations, orthotics, and DME orders Helping improve scheduling efficiency and recall systems Monitoring cancellations, no-shows, collections, and key office metrics Working with billing to resolve insurance and reimbursement issues Helping train and support our small team while reinforcing office workflows and standards Identifying operational problems and implementing practical solutions Communicating directly with the physician regarding workflow improvements, patient experience, and operational priorities Coordinating communication with our remote phone and billing team to ensure seamless patient service Front Office & Clinical Support As a small private practice, everyone works together when needed.
Responsibilities may include:
Greeting and checking in patients Scheduling appointments Answering phones Verifying insurance benefits Collecting copays and patient balances Checking patients out Rooming patients Assisting with in-office procedures Performing digital X-rays (training/certification provided if needed) Assisting with custom orthotics and durable medical equipment Preparing treatment rooms Providing patient education QualificationsRequired Previous experience working in a medical office Strong organizational and time management skills Excellent communication and interpersonal skills Exceptional attention to detail Ability to prioritize multiple responsibilities in a fast-paced environment Strong computer and EMR skills Ability to work independently while supporting a collaborative team Preferred Experience coordinating workflow or leading operations within a medical office Experience as a Lead Medical Assistant, Front Office Lead, Assistant Office Manager, or similar healthcare leadership role Experience training or mentoring coworkers DrChrono experience is a plus The Ideal Candidate The right person for this position: Takes ownership without waiting to be told what to do Notices details and solves problems proactively Follows through on commitments Learns quickly and adapts to new systems Is dependable, organized, and professional Communicates respectfully and confidently Helps keep the team accountable to established office standards Enjoys both leadership responsibilities and hands-on patient care Wants to become a long-term member of a growing practice Compensation $20-32 per hour , depending on relevant medical office experience, leadership experience, and qualifications. Why You'll Love This Position Unlike larger healthcare organizations where you're one of many employees, you'll work closely with the physician and play a meaningful role in the continued growth of the practice. Your ideas will be heard. Your work will have a direct impact on patient care, office efficiency, and the overall success of the practice. If you're looking for a position where your experience truly matters and you enjoy helping a small team succeed, we'd love to hear from you. Application Question(s): Do you have experience in a supervisory, office management, or healthcare operations role? if yes please explain Are you available to work the listed schedule and are you comfortable occasionally staying late or coming in outside your regular schedule when needed? (Yes/No) What is your requested hourly rate? Why are you interested in this part-time leadership position? When you notice a coworker repeatedly missing important tasks, what would you do?
