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TJ
Thomas Jefferson University and Hospitals
Patient Access Representative (Full Time - 11am - 7:30pm) Bucks Campus Emergency Dept
Career Insights for Registrar / Patient Service Representative
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Based on Pennsylvania data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$46,109 / year median in Pennsylvania
+2% projected growth
Job Description
Job Details Patient Access Representative Full Time - 11am - 7:30pm Bucks Campus Emergency Dept Every Other Weekend Required! Job Description Summary Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits. Job Duties Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson Gathers accurate demographic and insurance information. Requests and scans photo ID and insurance cards. Verifies insurance coverage, referrals, and authorizations. Collects patient out-of-pocket liability at time of service. Minimum Qualifications High School Diploma/GED 3 years of healthcare customer service experience Preferred Qualifications Associate's Degree in Healthcare or Business Administration Additional Qualifications Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, •patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.