Scheduling Intake Coordinator

Job Title:

Intake Coordinator, Specialist Department:

Scheduling Reports To:

Team Leader -

Scheduling Job Summary:

Under limited supervision, the Intake Coordinator, Specialist uses a software application to process referral information provided by client and enters, imports and/or creates Intake Services for new or rescheduled services. This position assigns services to the Scheduling Coordinator, manages web-based portal, emails, and telephones to ensure referrals are being processed timely, and delivers exceptional customer service at all customer touch points.

Essential Duties and Responsibilities:

Intake and processing of Medical Evaluations and Depositions requests Assignment of intake requests to scheduling coordinators Telephone and written client interactions Provide support to team by corresponding with providers, clients and claimants regarding changes. Assist in managing team email Perform other duties and responsibilities as assigned

Competencies:

Proven ability to plan and organize workload Ability to manage competing priorities in a fast paced work environment Good follow-through skills Work well in a team-oriented work environment Strong verbal and written communication skills Excellent customer service skills with ability to critically evaluate and resolve problems Strong computer skills at intermediate level Education and/or

Experience:

( includes certificate & licenses ) High School diploma, or equivalent (GED) Minimum 3 years of related experience Healthcare experience preferred Experience with electronic medical scheduling and case management software This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time. QTC Commercial Services is an Equal Opportunity Employer. The company has an ongoing commitment to the creation of a workplace free of discrimination, harassment, and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Job Type:

Full-time Pay:

$21.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Work Location:

In person