Full-time Patient Registration Representative

Full-time Patient Registration Representative

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

ABOUT THE ORGANIZATION

Wills Eye Hospital, located in Philadelphia, Pennsylvania, is a global leader in the treatment of eye disease. Established in 1832 as the America's first eye hospital, we are one of the world's premier eye care facilities and the #2 best hospital in the nation for ophthalmology as ranked by U.S. News & World Report. Our clinical expertise, state-of-the-art diagnostic testing and advanced surgical capabilities make Wills Eye a worldwide referral center where more than 250,000 patients are treated annually. From common eye problems to rare sight-threatening diseases, Wills Eye provides general eye care and comprehensive ophthalmic specialty services that attract patients throughout the Philadelphia metropolitan area, across the country and around the world. Today, we continue to shape the science and medicine of ophthalmology, thanks to our talented, skilled physicians and staff who are dedicated to improving and preserving sight.

DESCRIPTION

Primary Function:

The Patient Registration Representative is responsible for greeting and registering all patients who present themselves for inpatient/outpatient surgical procedures. Additionally, this position performs unit specific tasks which contribute to the efficient operation of the Hospital and business office.

Essential Duties and Responsibilities:

Greets all patients, family members, hospital staff, and visitors in a manner which is respectful and courteous. Checks-in patients, verifies all demographic and insurance information; collects all required co-pays; updates account information as necessary; verifies that all required authorizations and/or referrals have been obtained. Ensures that patient admission packets include all required documentation (health questionnaire, privacy statement, consent for treatment, and patient bill of rights). Corrects insurance/billing that are erroneously entered into surgical software system in a timely manner. Effectively communicates patient arrival information and registration status to pre-op nursing staff. Supports PAT functions and patient decrementing as needed. Assists with the ongoing completion of patient charts for impending procedures. Receives constructive feedback in a positive self-develop-mental manner. Directs patients to appropriate ancillary departments and responds to inquiries concerning services. Answers the telephone, responds to requests and provides routine information in accordance with policies and Hospital best practices. Ensures that patient files are maintained in an orderly fashion. Provides service recovery to patients and family members as needed, inform immediate supervisor of any issues that cannot be resolved. Cares for the cleanliness of the patient waiting and lobby/reception area. Promotes cost effectiveness within the department through the appropriate management of time and resources. Functions as an effective team member. Demonstrates adaptability, flexibility, and accountability when changes are made in job description and responsibility, including performing all qualified duties throughout other areas of the hospital. Strives to maintain the confidentiality of all patients and their families/significant other(s).

POSITION REQUIREMENTS

Qualifications Educational requirements: High school diploma or equivalent required

Licensure:

n/a

Experience:

1 related healthcare, registration, physician billing, surgical scheduling and/or medical office experience required Excellent customer service skills and strong attention to detail required Working conditions Works in a clean, well-lit, and ventilated work area. Physical requirements Walking and standing; stooping, bending, balancing and sitting. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CATEGORY

Clerical

FULL-TIME/PART-TIME

Full-Time

POSITION

Full-time Patient Registration Representative

NUMBER OF OPENINGS 1 EXEMPT/NON-EXEMPT

Non-Exempt

LOCATION

Wills Eye Physicians:

Paoli