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RH
Robert Half
Patient Access Specialist
Career Insights for Registrar / Patient Service Representative
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Based on Pennsylvania data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$46,109 / year median in Pennsylvania
+2% projected growth
Job Description
We are looking for a Patient Access Specialist to support patient intake and registration activities for a healthcare organization in Pittsburgh, Pennsylvania. This contract-to-permanent/direc hire opportunity is ideal for someone who is comfortable assisting patients, verifying coverage details, and maintaining accurate registration records in a fast-paced hospital setting. The person in this role will help create a smooth arrival experience by combining strong customer service with careful attention to compliance, documentation, and financial clearance processes. This role is (4)10-hour shifts, 8:00 AM - 6:30 PM, with every other weekend a Saturday or Sunday.
Responsibilities:
- Welcome patients and complete registration and admission tasks for scheduled and walk-in services while ensuring records are accurate and complete.
- Gather demographic, insurance, and referral information, confirm coverage details, and enter documentation needed to support billing and reimbursement workflows.
- Prepare patient accounts in advance of appointments through pre-registration activities, including phone outreach to collect missing information and review financial responsibility.
- Explain consent forms, treatment acknowledgments, and required patient notices, securing signatures and documenting completion in accordance with organizational standards.
- Perform medical necessity and compliance checks for applicable services, including notifying patients when coverage limitations or non-payment concerns may apply.
- Support point-of-service collection efforts by discussing copays, outstanding balances, and available payment arrangements in a thorough and compassionate manner.
- Review patient accounts for accuracy, correct registration issues, and use audit and reporting processes to help improve account quality across teams and locations.
- Process physician orders, assign medical record numbers correctly, provide appointment or service instructions, and deliver responsive service that reflects a patient-centered approach.
- Experience in patient registration, patient access, scheduling, or a similar healthcare front-end support role.
- Working knowledge of medical insurance verification, eligibility review, and collection of accurate patient demographic information.
- Ability to communicate clearly with patients, families, and staff while handling sensitive situations with empathy and professionalism.
- Strong attention to detail with the ability to complete forms, maintain accurate records, and follow compliance-related procedures.
- Comfortable discussing patient financial responsibility, including point-of-service payments and past-due balances.
- Ability to manage a high-volume workload and adapt to various shifts, including a rotating Saturday schedule.
- Proficiency with healthcare registration systems and basic computer applications used for documentation, verification, and account review.