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SS
Software Specialists Inc.
Patient Support Specialist Pgh
Career Insights for Registrar / Patient Service Representative
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Scorecard
Based on Pennsylvania data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$46,109 / year median in Pennsylvania
+2% projected growth
Job Description
Job Title:
Patient Support Specialist -Pgh Location:
Pittsburgh, Pennsylvania (On-Site)Job Summary:
We are seeking a patient-focused professional to support access to care for prescription medications through high-touch service and clear communication. Our team is looking for someone who can help patients, physicians, and pharmacies navigate reimbursement support, program information, and issue resolution with empathy and confidence.Responsibilities:
Respond to inbound and outbound calls and claims from patients, physicians, and pharmacies to support access to care and reimbursement needs. Deliver a high level of patient empathy and service while helping create a smooth and reassuring experience. Process claims and answer phones based on volume, while maintaining accuracy and professionalism. Escalate requests when needed and coordinate with internal teams such as Program Management, IT, and other Patient Support teams to resolve issues.Required:
High School diploma or GED is required. 1+ years of healthcare or case management experience in a high-volume contact center environment or similar environment is preferred. Experience working in pharmacy benefits, health care insurance, and/or medical billing is preferred. Experience with Third-Party systems such as SelectRx, Pro-Care, or FSV is a plus, as is experience with call center software such as Five9, In-Contact, or similar.About SSI People:
With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: SSi People Privacy PolicyBenefits
- Dental Insurance