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LV
Lehigh Valley Health Network
Patient Care Partner
Entry-Level JobVerifiedNo experience needed
Career Insights for Registrar / Patient Service Representative
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Based on Pennsylvania data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$46,109 / year median in Pennsylvania
+2% projected growth
Job Description
Imagine a career at one of the nation's most advanced health networks.
Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.
LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital
Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.
SummaryProvides direct patient care, including treatments and diagnostic studies as directed by a Registered Nurse. Provides other support services, dictated by patient needs, as a care delivery team member. Utilizes effective and appropriate communication styles. Supports unit and hospital goals and objectives.
Job DutiesProvides care to and related activities for designated patients using a patient/family centered approach and in accordance with established policies and procedures. Employs astute observational skills and properly communicates findings, changes, or problems to the RN. Uses effective and appropriate verbal and non-verbal communication styles with patients, significant others, visitors, staff, and professional colleagues. Functions as a department team member to support unit-based patient experience goals as well as hospital goals and objectives. Demonstrates team building skills by participating in the orientation of new staff, as assigned. Performs validated technical skills based upon clinical specialty and unit practice. Utilizes technology and incorporates technology to optimize alternative modes of care delivery. Completes quality control checks on designated unit equipment, if applicable. Conducts patient rounds as assigned, anticipates patient needs, and answers/responds to patient call light or pages promptly.
Minimum QualificationsHigh School Diploma/GED Six months recent experience in direct provision of patient care activities, including treatments and/or diagnostic studies. or Successful completion of LVHN's inexperienced technical partner course. Ability to follow direction and provide accurate reports. Attainment and maintenance of unit-specific competencies. Ability to organize and prioritize assignments in the delivery of patient care. Basic computer skills. BLS
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.
LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital
- Cedar Crest, Lehigh Valley Hospital
- Muhlenberg, Lehigh Valley Hospital
- Hazleton, and Lehigh Valley Hospital
- Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety.
Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.
SummaryProvides direct patient care, including treatments and diagnostic studies as directed by a Registered Nurse. Provides other support services, dictated by patient needs, as a care delivery team member. Utilizes effective and appropriate communication styles. Supports unit and hospital goals and objectives.
Job DutiesProvides care to and related activities for designated patients using a patient/family centered approach and in accordance with established policies and procedures. Employs astute observational skills and properly communicates findings, changes, or problems to the RN. Uses effective and appropriate verbal and non-verbal communication styles with patients, significant others, visitors, staff, and professional colleagues. Functions as a department team member to support unit-based patient experience goals as well as hospital goals and objectives. Demonstrates team building skills by participating in the orientation of new staff, as assigned. Performs validated technical skills based upon clinical specialty and unit practice. Utilizes technology and incorporates technology to optimize alternative modes of care delivery. Completes quality control checks on designated unit equipment, if applicable. Conducts patient rounds as assigned, anticipates patient needs, and answers/responds to patient call light or pages promptly.
Minimum QualificationsHigh School Diploma/GED Six months recent experience in direct provision of patient care activities, including treatments and/or diagnostic studies. or Successful completion of LVHN's inexperienced technical partner course. Ability to follow direction and provide accurate reports. Attainment and maintenance of unit-specific competencies. Ability to organize and prioritize assignments in the delivery of patient care. Basic computer skills. BLS
- Basic Life Support AHA
- American Heart Association within 180 Days Additional QualificationsSuccessful completion of orientation.
Examples:
Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift.- Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Job Description Disclaimer:
This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.