The Patient Service Representative serves as the first point of contact for patients, delivering a welcoming and professional experience while ensuring accurate patient registration, insurance verification, appointment coordination, and financial communication. This role supports efficient patient access by maintaining accurate records, verifying coverage, and collaborating with clinical and administrative teams to provide exceptional patient care.

Location:

Warrington, PA (100% onsite)

Salary:

$19.00 - $20.00 per hour Key Responsibilities Greet patients and complete accurate patient registration and pre-registration processes. Verify insurance eligibility, benefits, and demographic information prior to or at the time of service. Obtain and validate insurance authorizations in accordance with payer requirements. Accurately enter physician orders and patient information into electronic medical record and registration systems. Explain patient financial responsibility, including copays, deductibles, and outstanding balances, while collecting payments as appropriate. Schedule and coordinate patient appointments while ensuring all required documentation is complete. Provide exceptional customer service by addressing patient questions and concerns with professionalism and empathy. Maintain patient confidentiality and ensure compliance with HIPAA regulations. Collaborate with physicians, nurses, and administrative staff to support seamless patient care and workflow. Prioritize multiple tasks and adapt to changing priorities in a fast-paced healthcare environment. Qualifications High school diploma or equivalent. Previous experience as a Patient Service Representative, Patient Access Representative, Medical Receptionist, or in a hospital or physician office setting. Experience with insurance verification, patient registration, and obtaining prior authorizations. Experience using EPIC or other electronic health record (EHR) systems. Knowledge of medical terminology and healthcare insurance processes. Excellent customer service, communication, and interpersonal skills. Strong organizational skills with the ability to multitask and manage competing priorities. Effective problem-solving abilities and attention to detail. Ability to work independently while contributing to a collaborative team environment. LA123