Bilingual Patient Call Center Representative (English/Spanish)

Bilingual Patient Call Center Representative (English/Spanish) Luna Physical Therapy Job Category Healthcare Overview Description Established in 2018, Luna has swiftly emerged as the nation's leading and fastest-growing physical therapy company. Our extensive and continuously expanding network of physical therapists harness Luna's cutting-edge technology everyday to deliver personalized at-home care. This innovative approach has consistently demonstrated improved convenience, accessibility, safety, and adherence for patients. Luna takes pride in partnering with esteemed healthcare providers such as Emory Health, Scripps Health, UCLA Health, and Intermountain Healthcare, solidifying our commitment to exceptional healthcare delivery. Here at the Luna headquarters in Rocklin, the Bilingual Patient Call Center Representative (better known as Concierge Associate - Patient Onboarding) will be responsible for answering incoming calls from both new and recurring patients and scheduling them with available physical therapists in Luna's network. Our ideal candidate will be able to work efficiently while exhibiting exceptional communication skills and professionalism in order to ensure a high level of customer service and patient satisfaction.

What you will do:

Manage the registering, scheduling and rescheduling for all new and existing patients Record Management - Ensure the proper information is obtained and communicated with the patient (i.e. identification, patient history, insurance information, missed appointment policy, therapist arrival instructions, intake form, etc.) Receive, screen and coordinate telephone calls from healthcare providers Place outbound calls and emails to patient leads You will be a good fit if you have: Office Admin experience, 1 year required Demonstrates a high level of customer service and interpersonal communication skills Call/Contact center or other high call volume experience, preferred Proficient with Google Suite Highly detail-oriented Ability to multi-task in a fast-paced work environment High School Diploma or equivalent Ability to read, write, and speak Spanish and English fluently What Luna can offer you: Medical, dental & vision benefits 401k Hybrid work from home options (minimum 6 months of on the job training in Rocklin, CA office and must meet performance expectations) A fun collaborative work environment with a fast-growing, innovative company that is changing the face of healthcare! Physical therapy, delivered. www.getluna.com #

LUNACORP1

Company Values Care Exceptionally The success of our patients, therapists, physicians, and team members is critical. Be Incredibly Relentless Changing healthcare is hard. It takes daily refocusing to advance our cause. Be ambitious and think big. Make an Impact Take ownership. Act with commitment and dedication. Work smart. Be self-directing and decisive. Speed matters. Use data when possible but trust your instincts. Get stuff done. The details matter. Become 1% Better, Every Day Constantly seeks opportunities to improve. Practice blameless problem-solving. Have a growth mindset.