Patient Service and Sales Call Center Representative:

You'll communicate directly with new Advanced Rx patients over the phone to process their prescription orders while providing best-in-class customer service. You will play a critical role in ensuring patients receive their compound medication prescriptions promptly, ensuring patient satisfaction, and helping drive new patient revenue and OTC sales.

Your responsibilities will include:

Placing a high volume of outbound calls to patients daily to process medication orders. Taking incoming phone calls from patients to answer questions, refill prescriptions, and process orders. Verifying patient information in our computer software, ensuring all information is complete and accurate. Educating patients on their compounded medication Recommending and upselling our additional sinus treatment products (OTCs) to patients based on their specific needs. Responding to patient questions knowledgeably and efficiently, collaborating with other departments to resolve patient issues. Projecting a positive attitude to enhance every patient's experience while staying accountable to activity metrics. Navigating multiple web-based systems, shared drives, emails, and job aids to maximize customer experience BackgroundQualification Requirements 2+ years of experience working directly with customers in a contact center environment or sales capacity. Proven track record of reaching performance metrics Growth-minded and motivated by customer satisfaction Excellent verbal and written communication skills with special attention to detail. Ability to navigate multiple web-based platforms efficiently, including Google Suite, Salesforce, Slack, shared drives, and email.

NOT Required:

Previous Pharmacy or Healthcare Experience We provide the training you need to succeed! The video below demonstrates the process and service that a Patient Service and Sales Representative can expect once a prescription is received directly from an ENT physician: https://flic.kr/p/2o

ECMVH Compensation:

$20-$21 per hour Opportunities for performance-based bonuses ScheduleAvailability Must be available to work shifts Monday - Friday between the hours of 8:30 AM and 7:00 PM. Rotating, half-day Saturdays (11:00 AM - 3:00 PM) required.

Shift Details:

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