A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Reports to the Clinical Patient Access Manager or Patient Access Manager, the Clinical Patient Access Specialist is primarily responsible for relaying reviewed normal, expected, or abnormal results to patients. The Clinical Patient Access Specialist will successfully manage large amounts of inbound calls while ensuring all pertinent medical information and care needs for patients are identified, documented, and communicated to the provider. The Clinical Patient Access Specialist is always responsible for creating a positive impression with patients, family members and other callers.
Job Description:
Job Title:
Clinical Patient Access Specialist- Call Center (MA, LPN, EMT Required)
BENEFITS
Work from Home Opportunity after training (Equipment Provided) Paid Time Off Medical, Dental, and Vision 403b with Match Opportunity for Growth
EDUCATION
Minimum :
Active certification or license of
LPN, CMA, RMA, EMT. YEARS OF EXPERIENCE
Minimum:
One year of experience in area of certification in a clinical setting.
LICENSES AND CERTIFICATIONS
An approved credential such as
LPN, CMA, RMA, EMT. DUTIES AND RESPONSIBILITIES
Understand and uphold SEP's Mission, Vision, and Values. Comply with all applicable laws and regulations. Comply with all applicable laws and regulations. Comply with scheduling of patients and release of medical information processes to stay compliant with
OSHA/CLIA/HIPAA.
Accurate documentation in the EMR. Provide instructions and results to patients under directions of the providers. Communicates as needed with offices about any patient concerns/issues related to results. Schedules appointments for patients based on the criteria outlined in the office scheduling preference cards and/or decision trees Maintains an effective working relationship with team members, members of medical practice and leadership. Verifies and updates all patient demographic and insurance information. Provide information and communicate effectively to resolve issues with patients, providers, other associates, management and insurance companies. Advises patients of outstanding balances. Ensures accurate and timely distribution of patient requests. Advises patients of outstanding balances. Ensures accurate and timely distribution of patient requests Works with central billing office and physicians/clinicians as needed in a timely manner on all requests. Other duties and responsibilities as assigned.
FLSA Status:
Non-Exempt Right Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other. St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law.
