A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Are you detail oriented, organized, and able to manage databases? Do you possess the technical and analytical ability to interpret policy and directives? If you are, then this is the position for you. Delaware County Office of Intellectual Disabilities (OID) has an immediate opening for a County ID Program Specialist 1 to serve as an Intake Coordinator. This position plays an important role in helping people understand available services and connect with the supports they need. Our teamwork approach to working with various County and State departments is top notch. We offer a supportive work environment, an excellent benefit package and opportunities for career advancement. If you are interested in this career opportunity, please apply today!
DESCRIPTION OF WORK
With our team, you will be an initial point of contact for people seeking information about, or registration for, our programs and services. Success in this role relies on an advanced level of understanding of Autism, Intellectual Disabilities, Developmental Disabilities, and the Delaware County OID system as well as an in-depth knowledge of resources available across the County. An advanced ability to establish working relationships with a variety of persons, which includes knowledge and sensitivity in cultural diversity, is also essential. In this County Intellectual Disabilities Program Specialist 1 position serving as an Intake Coordinator, you will perform the following duties: •
Conduct Program Intake:
Complete a face to face intake meeting for all individuals who have a diagnosis of Autism, ID, and/or Developmental Disability; explain services and eligibility requirements; and help individuals and families obtain documentation
Determine Eligibility:
Analyze information from meetings and documentation, send eligibility determinations to the individual or family in writing, and request additional information when needed
Coordinate Services:
Review and authorize Individual Support Plans as assigned, provide referrals to the Supports Coordination Organization who has been chosen by the individual or family, and follow up or conduct investigations to ensure individuals and families receive the support they need
Provide Public Guidance:
Explain available services, rights and responsibilities, the waiting list system, what to expect upon registration, policies, procedures, and other information
Support Community Outreach:
Conduct and attend trainings, presentations, and open houses for parents and schools to learn about available services and registration requirements
Work Schedule and Additional Information:
Full-time employment Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
Telework:
You may have the opportunity to work from home (telework) part-time. No telework for the first six months of employment. After an employee has completed six months of employment and have regular status, there may be opportunities for hybrid work, per the program offices' hybrid schedule. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Drexel Hill. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary:
In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS
Minimum Experience and Training Requirements:
Two years of professional experience in the field of intellectual disabilities, and a bachelor's degree; or An equivalent combination of experience and training.
Other Requirements:
PA residency requirement is currently waived for this title.
Legal Requirements:
You must pass a background investigation. This position falls under the provisions of the Child Protective Services Law. Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance. How to
Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information. Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
