Medical Office Communications Specialist

Description:

Why Collins Vision:

Do you have experience working in a call center or scheduling medical appointments? Want to join forces with one of the fastest growing Ophthalmology Practices in Southwest Florida! Look no further, your next career could be at Collins Vision! Our staff work in an exciting, fast-paced environment that values positive, motivated, compassionate, forward-thinking people. They are part of a culture that demands hard work — and rewards it with highly competitive benefits and personal and professional growth opportunities. We are currently looking for a Communications Specialist to join our team!

THIS POSITION IS NOT A REMOTE POSITION. CANDIDATE MUST BE ABLE TO WORK IN OUR ADMINISTRATIVE OFFICE LOCATED IN FT. MYERS, FL. A SNAPSHOT OF THE ROLE

We are seeking a full-time, Communications Specialist who has an "eye" for details and a desire to grow in the world of Ophthalmology. The ideal candidate will be patient-focused and a team player.

THE PERKS THAT SET US APART

Competitive compensation and ability to advance career within a growing organization A comprehensive benefits package with multiple plans that are Employer-Contributed Employer paid Short Term Disability and Life Insurance Company Vision Discounts on eyewear, retail products and surgical and cosmetic procedures Ongoing Training and Continuing Education Reimbursement 401(k) Retirement Savings Program with employer matching PTO accrual that accelerates with tenure Regular internal and external Team Building opportunities and a welcoming and supportive team atmosphere Mileage reimbursement for travel

YOUR DAY TO DAY RESPONSIBILITIES

Serves as the initial contact for prospective patients via all methods of contact (i.e., telephone, website, fax). Ensures all calls and web leads received during business hours are answered immediately and in a professional and appropriate manner. Makes certain that all patient calls are efficiently routed to the most appropriate department/person Ensures that all after-hours call have been followed up with in a timely manner. Engages with each inquirer, building value and a positive relationship laying the foundation for a positive long lasting patient experience. Monitors all systems for prospective patients not converted to exams. Obtains and accurately records all prospective patient contact and referral source information into the CRM and Practice Management systems. Responsible for maximizing show rate and quality of patients. Follows up via phone, e-mail, and mail to convert past inbound inquiries that didn't schedule or cancelled/no showed for their exam. Participates in out-bound calling campaigns to assist in filling clinic schedule. Handles patient inquiries using available resources including Electronic Medical Records software. Ensures all Patient Services Representative activities are following HIPAA policies and procedures Identifies, recommends, and supports opportunities for methods/process improvements. Performs other work-related duties as assigned. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. An Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Requirements:

WHAT POWERS YOUR SUCCESS

High School Diploma Strong Customer Service Skills Experience with Customer Relationship Management and Practice Management Software Passionate desire to be a part of a growing organization and contribute to the overall success of the team Significant phone sales experience with excellent telephone demeanor Proficient in relevant computer applications Self-motivated with ability to work with minimal supervision Team player with a positive approach Ability to multi-task Excellent, professional written and verbal communication and interpersonal skills Excellent problem solving and analytical skills Demonstrated organizational skills Physical Requirements Ability to sit and stand for prolonged periods of time Ability to occasionally lift and move equipment or related peripherals weighing up to 25 pounds