Job Title:

Medical Support Assistant | Colorado area

HOURLY PAY RATE

19.00•25.00 DESCRIPTION

OF SERVICES

The Medical Support Assistant position is responsible for coordinating and scheduling patient appointments for outpatient clinics within the Veterans Health Administration (VA) system, primarily by managing phone calls, updating patient information, and utilizing electronic health records to ensure timely and accurate access to healthcare services for veterans and ensuring efficient scheduling practices to accommodate patient needs while adhering to clinic policies and guidelines. The Medical Support Assistant will work an 8-hour shift within the defined business hours.

MINIMUM QUALIFICATIONS

High school diploma or GED required; minimum 6 months of experience in customer service or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. No specific license/ certification required. A resident of the United States. Working knowledge of basic medical terminology. Good telephone etiquette. Type at least 50 WPM. Have no health or physical disability restrictions that interfere with the performance of assigned duties. Oral and written proficiency with English. Proficient in Microsoft Word, Excel, Outlook, and Microsoft Office Suite.

PREFERRED

Knowledge in use of VA software such as CPRS, VISTA, CTM, VetLink, HSRM and PPMS. Knowledge of the National Standardized Onboarding Scheduling system. Proficiency in using electronic health records systems. Knowledge of VA policies and procedures related to patient scheduling Proven experience working in a medical office.

JOB DUTIES AND RESPONSIBILITIES

Tasks include, but are not limited to, other duties as assigned. Contractor's personnel are the designated MSA scheduler/receptionist responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures. Front desk duties which may vary at each location depending on the clinic's needs. Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor. Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately. Coordinates and authorizes Veteran care with community providers that the VA does not supply or cannot supply timely. Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes. Notifies his/her supervisor when automated systems are not performing as needed. Validates and update patient demographic information. When records are received, the incumbent will ensure that all necessary health/administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA). Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed. Screens/receives phone calls in a courteous and timely manner. Responds to telephone inquiries regarding delivery of services. Daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams. Perform appointment scheduling, tracking, pre and post•appointments contacts as required The contractor performs quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents.

HOURS OF OPERATION

Clinic Hours:

Regular business hours: Monday•Friday 7:00am•6:00pm, excluding federal holidays; contractor personnel will work an 8-hour shift within the defined business hours. Schedules will be coordinated.

PRIMARY PLACE

(S)

OF PERFORMANCE

Services may be provided in any of the following cities within Colorado•Aurora, CO 80045 Aurora, CO 80018 Aurora, CO 80012 Alamosa, CO 81101 Castle Rock, CO 80109 Colorado Springs, CO 80907 Glendale, CO 80246 Golden, CO 80401 La Junta, CO 81050 Lamar, CO 81052 Pueblo, CO 81008

TRAVEL:

Remote•some contractor personnel may work 100% of the time in a non-VA-owned space that may be within or outside the commuting area of the agency.

Clearance Level Required:

Must be able to pass a Federal Background check.

SUPPLEMENTAL INFORMATION

Evaluation Will Consist Of:

Education, Experience, Background Check, Physical/Drug Screening

JAMISON CORPORATE OVERVIEW

Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful. Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism. Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business. Jamison's commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment. Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills. 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