Employment Type:

Full-timeWork Arrangement:

Remote within 50 miles of Oklahoma City, OK.

Schedule:

Monday-Friday; 8-hour shifts between 8:00 a.m. and 4:30 p.m., excluding federal holidays.

Key ResponsibilitiesSchedule, track, and manage appointments while completing required pre-appointment and follow-up communications.

Process and monitor referrals and coordinate authorized care with community healthcare providers.

Maintain accurate patient demographic, insurance, emergency-contact, and administrative information.

Review and process health records, electronic orders, referrals, appointment updates, faxes, and other documentation using required healthcare systems.

Respond professionally to calls and messages from Veterans, family members, healthcare providers, and internal teams.

Manage assigned work independently, meet established workload and timeliness expectations, protect confidential information, and escalate scheduling or system issues appropriately.

QualificationsRequirementsHigh school diploma or General Educational Development (GED) equivalency.

At least six months of customer service experience.

Ability to type at least 50 words per minute.

Basic knowledge of medical terminology.

U.S. citizenship or Permanent Resident Card required.

Ability to successfully complete the required background screening, including a Public Trust determination.

Ability to sit or stand for prolonged periods and occasionally bend, stoop, or lift up to 15 pounds.

Additional InformationTraining and access will be provided for the healthcare scheduling and records systems used in the role.

Health & Welfare (H&W): Up to $5.09 per hour, in accordance with the Service Contract Act (SCA).All your information will be kept confidential according to EEO guidelines.

Privacy Disclaimer:

Policy LinkBy clicking \"I'm Interested\" and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.

Compensation Disclaimer:

\nPay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):\nFull-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO)

Statement:

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