Patient Access Representative

Job Description Insight Global is seeking a fully remote Patient Access Representative to support a Healthcare AI client. This is a part-time opportunity working 5-15 hours/week where candidates will leverage their patient access knowledge to evaluate and improve AI-driven patient intake and access workflows. This role requires strong attention to detail and a solid understanding of patient registration, insurance verification, and care coordination processes. Laptop and equipment will be provided.

Responsibilities:

• Review patient intake and registration data alongside AI-generated recommendations for patient access workflows
• Evaluate the accuracy and completeness of demographic entry
• Identify discrepancies between AI recommendations and real-world patient access best practices and explain gaps
• Provide insights into workflows such as scheduling, registration, insurance verification, and authorization readiness
• Share operational expertise with product teams to improve AI-driven patient access processes
• Assess how AI handles common front-end challenges such as incomplete patient information, eligibility issues, and scheduling coordination
• Provide feedback on care coordination scenarios, including patient transfers and transitions between facilities
• Partner with GTM teams to critique presentations and provide subject matter expertise on patient access workflows We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• 5+ year of patient access, registration, and scheduling in a hospital or large multi-specialty practice
• Experience with insurance entry, eligibility checks, and patient registration workflows
• Strong understanding of patient access processes, including scheduling, intake, and coordination of care
• Ability to think critically and explain reasoning behind workflow decisions
• Experience coordinating patient transfers between hospitals or care settings (as well as internal departments)
• Exposure to authorizations or financial clearance workflows
• Experience working in a fast-paced or centralized scheduling / access environment
• Comfort working in a tech-enabled or AI-supported healthcare environment