A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
At R3 Dynamics , our mission is simple: "We Help." That philosophy is at the heart of everything we do. As a healthcare accounts receivable company, we partner with hospitals and healthcare providers to deliver exceptional customer service while helping patients understand and resolve their medical accounts. We're looking for compassionate, motivated individuals who enjoy helping others, solving problems, and making a positive impact. If you're looking for a rewarding career with opportunities for growth, we'd love to meet you!
Potential Remote Work Opportunity:
After successfully completing training and meeting performance expectations, employees may have the opportunity to qualify for a work-from-home schedule. Job Summary As a Patient Account Representative , you will serve as a trusted resource for patients by providing outstanding customer service and assisting them with questions about their healthcare accounts. You'll help patients understand their medical bills, explore payment options, and work toward resolving outstanding balances with empathy and professionalism. Every conversation matters. The hospitals and healthcare organizations we serve depend on positive patient experiences, and you'll play an important role in strengthening those relationships while helping people navigate what can often be a confusing process. Responsibilities Review and evaluate assigned patient accounts to determine the appropriate course of action. Manage daily workflow efficiently to maximize account resolution while providing exceptional patient service. Communicate with patients, guarantors, insurance companies, and other third parties to establish payment arrangements and monitor payment plans. Process patient payments accurately using client systems. Research and verify insurance eligibility and perform skip tracing when necessary. Obtain supporting documentation from clients for insurance filings, disputes, or potential legal action, including invoices, statements, contracts, promissory notes, payment history, and related correspondence. Maintain accurate documentation and comply with company policies and client requirements. Perform other duties as assigned.
Qualifications Required:
High school diploma or equivalent.
Preferred:
College coursework in healthcare billing, medical coding, insurance, or a related field. Previous customer service, collections, or healthcare experience.
Skills Successful candidates will have:
Strong customer service and communication skills. Professional telephone etiquette. Excellent organizational and time management skills. Proficiency in Microsoft Word, Excel, and PowerPoint. Strong analytical and problem-solving abilities. The ability to communicate effectively with individuals from diverse backgrounds. A positive attitude and a genuine desire to help others. Supplemental Pay Bonus opportunities Bilingual skill differential pay for employees who qualify and utilize bilingual skills in their role
Job Type:
Full-time Pay:
$18.50 per hour
Benefits:
Dental insurance Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance
