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Patient Account Representative (Customer Service)
Job
Revcare, Inc.
Remote
$39,520 Salary, Full-Time
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Job Description
Patient Account Representative (Customer Service) Revcare, Inc. - 2.4 Fairlawn, OH Job Details Full-time $15 - $23 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Referral program Qualifications Revenue cycle management Teamwork Call center experience HIPAA High school diploma or GED Attention to detail Typing Productivity software Full Job Description Position Summary The Customer Support Specialist, Patient Accounts role is responsible for providing exceptional customer service to patients and resolving inquiries related to billing, insurance, and account balances. This role involves managing patient accounts, processing payments, negotiating resolutions, and ensuring compliance with state, federal, and organizational guidelines. The position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment while maintaining confidentiality and professionalism. Hybrid/fully remote opportunity available after successful completion of training period and upon meeting job requirements. Key Responsibilities Customer Service & Patient Interaction
- Respond to patient inquiries via phone, email, chat, and fax.
- Explain insurance coverage, billing statements, and payment options clearly and accurately.
- Promote a patient-centric approach to resolving account balances and concerns.
- Diffuse negative situations and maintain a professional tone during stressful circumstances. Account Management & Billing
- Analyze and reconcile patient accounts to ensure accuracy and timely resolution.
- Process payments, refunds, and guarantor corrections as needed.
- Update insurance information and resolve registration errors.
- Utilize predictive dialer systems and maintain appropriate daily call volumes, both inbound and outbound. Collaboration & Workflow
- Communicate professionally with patients, insurance carriers, attorneys, and internal departments.
- Work closely with scheduling, collections, and insurance verification teams to ensure smooth operations.
- Share knowledge and assist team members to improve workflow and service quality. Compliance & Confidentiality
- Adhere to HIPAA guidelines and company policies, including the Code of Ethics.
- Maintain strict confidentiality of patient information. Participate in ongoing training to stay current Qualifications
- High school diploma or GED required; additional education in healthcare or business preferred.
- 1-3 years of customer service experience, preferably in a medical billing or revenue cycle setting.
- Strong computer skills, including Microsoft Office; knowledge of EMR systems and predictive dialer operations helpful.
- Minimum typing speed: 40 WPM.
- Excellent oral and written communication skills.
- Ability to analyze EOBs and reconcile account balances.
- Organized, detail-oriented, and able to multitask in a fast-paced environment.
- Must pass a pre-employment criminal background check.