Respond to patient inquiries via phone, email, chat, and fax.
Explain insurance coverage, billing statements, and payment options clearly and accurately.
Promote a patient-centric approach to resolving account balances and concerns.
Diffuse negative situations and maintain a professional tone during stressful circumstances. Account Management & Billing
Analyze and reconcile patient accounts to ensure accuracy and timely resolution.
Process payments, refunds, and guarantor corrections as needed.
Update insurance information and resolve registration errors.
Utilize predictive dialer systems and maintain appropriate daily call volumes, both inbound and outbound. Collaboration & Workflow
Communicate professionally with patients, insurance carriers, attorneys, and internal departments.
Work closely with scheduling, collections, and insurance verification teams to ensure smooth operations.
Share knowledge and assist team members to improve workflow and service quality. Compliance & Confidentiality
Adhere to HIPAA guidelines and company policies, including the Code of Ethics.
Maintain strict confidentiality of patient information. Participate in ongoing training to stay current Qualifications
High school diploma or GED required; additional education in healthcare or business preferred.
1-3 years of customer service experience, preferably in a medical billing or revenue cycle setting.
Strong computer skills, including Microsoft Office; knowledge of EMR systems and predictive dialer operations helpful.
Minimum typing speed: 40 WPM.
Excellent oral and written communication skills.
Ability to analyze EOBs and reconcile account balances.
Organized, detail-oriented, and able to multitask in a fast-paced environment.
Must pass a pre-employment criminal background check.

Job Type:

Full-time Pay:

$15.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance

Experience:

Epic:

1 year (Preferred) Call center: 1 year (Preferred) medical customer service: 1 year (Preferred) Ability to

Commute:

Fairlawn, OH 44333 (Required)

Work Location:

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