Patient Care Associate

PrevHealth Inc Healthcare Location Dallas, United States, (Hybrid) Type Full-time Experience Intermediate Application Deadline Jun 4, 2026 Salary is flexible Job Description O ur goal is keeping patients healthy through proactive, preventive care, through remote patient monitoring (RPM). Our state-of-the-art, wireless devices measure patient vitals, transmit data to our team of medical experts who track, escalate & intervene, as needed. This is where hi-tech meets hi-touch! Founded in 2016, we provide predictive and personalized healthcare accessible to all through artificial intelligence, machine learning, and wireless technology. Our high-quality healthcare services have earned us a reputation as a trusted partner to physicians and their patients.

Job Summary:

Patient Care Associate (PCA) identify patients eligible for remote monitoring, enroll them in the program, monitor their data, and coordinate their care with their physicians.

Responsibilities:

Patient Onboarding

• Identify patients eligible for remote monitoring. Enroll patients at their Physician's practices, at patient's home, or remotely. Assist with device setup, and train patients on the purpose, benefits, and usage of RPM. Device Management
• Ensure that devices are properly configured, calibrated, and maintained. Coordinate device replacements or upgrades, as needed. Email, phone and/or live chat with technical team for issues, troubleshooting, and problem resolution, with patient devices. Data Management
• Oversee the collection, transmission, and storage of patient data. Monitoring and Analysis
• Monitor patient data, analyze trends, identify abnormalities or significant changes in patient health status, and escalate issues to appropriate healthcare providers for intervention. Patient Engagement
• Provide ongoing support, encouragement, and communicate with patients and/or caretakers to promote adherence to RPM protocols and healthy behaviors. Documentation
• Provide routine, timely, and complete documentation into RPM platform and Physicians' electronic health records. Collaboration
• Liaison and collaborate with physicians and their staff, to coordinate patient care and optimize the use of RPM within the broader healthcare ecosystem.

Requirements & Skills:

Professional skills : High level of motivation, excellent verbal and written communication skills, strong customer service skills, ability to meet deadlines, maintain confidentiality of information, adaptability to variable work environments Technical skills : Proficient in Microsoft Office. Ability to work with emerging technology

Requirements :

Must have reliable mobile phone, laptop, internet connection, and transportation. In-person visits to physician practices and patient homes

Education :

Associate or Bachelor's degree, or equivalent training and experience Preferred experience : Prior work in healthcare facilities, familiarity with electronic health records and medical terminology Skills & Technologies Appointment schedulingBasic clinical procedures.

Care coordinationClinical assistanceCommunication skillsCompassionate careData entryEHR/EMR managementHIPAA complianceHealthcare coordinationInsurance verificationMedical documentationMedical terminologyMultitaskingPatient carePatient communicationPatient intakePatient supportTime managementVital signs monitoring Requirements Min Experience Required 2 years Education & Certifications Associate Degree