Patient Customer Service Representative Revco Solutions - 3.1 DeWitt, MI Job Details Full-time $16 an hour 9 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Computer operation Phone communication Customer service High school diploma or GED Attention to detail Desktop applications Individual consumer customer service Computer skills Typing Phone etiquette Epic Technical Proficiency Full Job Description •On-Site•Join Our High-Energy Healthcare Call Center Team! At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, we want you to be part of our team! As a Patient Account Specialist, you will play a vital role in assisting the patients we serve by ensuring they receive the support and guidance they need. You will assist the patient with understanding their account and then work with the patient on resolving their balance. Revco has a performance-based incentive plan, that includes a monthly bonus, as well as a hybrid in office/work from home opportunity.

Pay:

$16/hr. plus incentive program

Other Benefits Include:

Medical, Dental, Vision, Life and Disability Coverage 401(k) Savings Plan with Company Match Paid Time Off (PTO) Paid Holidays Monthly Bonus Plan Hybrid opportunities As a valued team member your responsibilities will include: Answering inbound calls from patients and addressing any inquiries, concerns, or requests with empathy and professionalism. Assisting patients with insurance inquiries, claims, and billing matters. Providing information about medical procedures, services, and general healthcare inquiries. Documenting patient interactions and updating relevant systems according to established guidelines. To excel in this role, you should possess the following qualifications: Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach. Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism. Ability to multitask, navigate computer systems efficiently, and type accurately.

Requirements:

High school diploma or equivalent. Proficient in basic computer applications and the ability to learn new software quickly. Empathy, compassion, and a genuine desire to help others. Strong attention to detail. So, if you are ready to make a difference and join our industry leading team please apply today!

Job Type:

Full-time Pay:

$16.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have a working mobile phone with service, sufficient storage capacity and the ability to download an application for secure system access?

Experience:

Customer service: 2 years (Required) Phone etiquette: 2 years (Required) Computer skills: 2 years (Required)

Epic:

1 year (Preferred)

Work Location:

In person