Patient Services Associate University of Michigan
- 4.3 Livonia, MI Job Details Full-time $43,056.00
- $62,462.
40 a year 22 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Medical documentation Customer service Medical coding Writing skills High school diploma or GED Patient interaction Clerical experience Full Job Description How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Job Summary The Livonia Health Center is an Ambulatory Care facility comprised of clinical services, dedicated to providing high quality health care services for adults and children. We are seeking compassionate, enthusiastic, and patient-oriented individuals who will share the goal of creating the ideal experience for our patients, families and employees Responsibilities
- Provide check in, checkout and general clerical support for the Livonia Health Center.
Provide exceptional customer service to patient and families by facilitating business processes that result in the management of efficient patient flow in a fast-paced environment. Provide a range of guest services, including way finding and information within the facility. Additional responsibilities include appointment scheduling. Process all patient payments (co-pays and outstanding balances) including confirmation of patient charges, collection of payments, balancing of receipts and the reconciliation of cash collections. Navigate electronic medical record, maintain business work queues, and inbasket management. Verify and update patient information, obtain referrals and/or authorizations. Must be able to multi-task, adapt to change, protect patient's privacy, contribute towards a safe and inclusive environment for both patients and employees. Required Qualifications
- High School diploma or an equivalent combination of education is necessary.
Some clerical experience, preferably in a medical setting is necessary. General office practices, ability to understand medical documentation, coding and diagnosis. Excellent verbal and written skills. Candidate must be an active team player and be able to work independently. Strong organization and prioritization skills are required along with excellent customer service skills. Demonstrated record of excellent attendance. Exhibits professional and positive image when interacting with patients, faculty, and staff. Able to handle multiple responsibilities in a fast-paced environment. Demonstrates strong problem-solving skills. Exceptional Interpersonal skills and the ability to work well within a team. Ability to communicate effectively. Demonstrated active listening, written, verbal and information technology skills. Desired Qualifications
- Experience in Family Medicine / Multispecialty Care Knowledge of Medical Terminology Clerical experience in medical hospital/office setting Experience with Michigan Medicine's EMR (electronic medical record) system Bilingual in Japanese/ English (includes written and verbal communication) Knowledge of University Policies and Procedures Previous experience with automated scheduling system Experience working in a large, complex healthcare setting Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? Excellent medical, dental and vision coverage effective on your very first day 2:1 Match on retirement savings Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes. Work Schedule This position is located at the Livonia Health Center, 20321 Farmington Road Livonia, MI 48152. Hours of operation currently at the clinic are:
Monday and Friday:
7:30 a.m.
m.
Wednesday & Thursday:
7:30 a.m.
m.
Saturday:
7:30 a.m.
m. Schedule will be based on clinic needs and include an evening and Saturday rotation. Union Affiliation This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment. Background Screening Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. Application Deadline Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. U-M EEO Statement The University of Michigan is an equal employment opportunity employer. Job Opening
ID 277666
Working Title Patient Services Associate Job Title Patient Services Associate Work Location Michigan Medicine
- Ann Arbor Livonia, MI Modes of Work Onsite Full/Part Time Full-Time Regular/Temporary Regular FLSA Status Nonexempt Organizational Group Um Hospital Department MM Livonia Family Medicine Posting Begin/End Date 5/15/2026
- 5/22/2026 Salary $43,056.00
- $62,462.
40 Career Interest Service Employees Intl Union (SEIU)
