Referral Coordinator (Hybrid) Genuine Health Group - 3.3 Coral Gables, FL Job Details Full-time $18 an hour 7 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Retirement plan Qualifications Spanish Phone communication HIPAA English High school diploma or GED Attention to detail Full Job Description Summary The Referral Coordinator is responsible for the efficient and orderly enrollment of patients into the Genuine Health at Home Program. Performs general clerical tasks such as answering phone calls and emails, maintaining patient records, and verifying insurance information upon receipt of referral. Frequent telephonic interactions with patients, doctors, and insurance companies. Maintaining confidentiality by following all applicable HIPPA regulations. Essential Duties and Responsibilities Perform daily outbound enrollment/recruitment calls to patients for Genuine Health at Home program Must be able to follow English/Spanish call enrollment scripts Manage, track, and coordinate all inbound Chronic Care and Transition Care Referrals Route Incoming documents to appropriate department Ensure complete and accurate registration, including patient demographic and current insurance information Assemble information concerning patient's clinical background and referral needs. Ensuring patients are already cleared for specialty visits Scheduling and confirming RN Health Coach calendar for Initial home assessments Act as a liaison between patients, physicians, and other referral sources. Maintains active communication with participating providers to ensure all patient services and needs are coordinated Ensure all referrals are addressed in a timely manner Administrative tasks such as answering the phone, emails, faxing, maintaining patients' records Maintain ongoing tracking and appropriate documentation on all referrals Maintaining and updating patients' demographics and current insurance information in systems Assists in administrative coordination of care for patients Builds rapport with referring participating providers Maintains log of daily outbound/inbound communications with patients and providers. Adheres to all policies and procedures including but not limited to the HIPAA Privacy rule Performs other duties as assigned Knowledge, Skills and Abilities Must demonstrate confidence in overall phone skills Excellent customer service skills with demonstrated ability to promote patient programs and services Strong communication skills; both written and oral Must be able to read and communicate fluently in English and Spanish Knowledge of Care Coordination for the elderly Ability to multi-task and follow-through on internal processes Ensures accuracy and detail-oriented Active listening skills with ability to demonstrate compassion and empathy for patients, caregivers and families Respect for peers, providers of care, and other care team members Proficiency in

MS Office:

Outlook, Excel, Word, Teams Proficiency with electronic medical records and applicable systems

Minimum Qualifications:

High School Diploma or GED equivalent Two (2) years of experience in an outpatient, direct patient care clinic; or Two (2) years of experience as a care coordinator in an inpatient setting Fully bilingual (English/Spanish) required Genuine Health Group offers a competitive compensation and benefits package that includes a 401k matching program, fully subsidized medical plans, paid holidays and much more. Base salary will be commensurate to professional experience. All final employment offers are contingent upon successful completion of background checks. Genuine Health Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type:

Full-time Pay:

$18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance Application Question(s): Will you now or in the future require sponsorship to work in the US? This position starts at $18/hr. Are you willing to accept this salary expectation?

Education:

High school or equivalent (Preferred)

Experience:

outpatient or direct patient care: 2 years (Preferred)

Language:

English and Spanish fluently (Required) Ability to

Commute:

Coral Gables, FL 33134 (Required)

Work Location:

Hybrid remote in Coral Gables, FL 33134