Registration Lead - Registration MSD - FT - Day

Position Status:

Full time

Shift:

First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 40

Job Information Exemption Status:

Non-Exempt A Brief Overview The individual in this role is a key member of the Registration management team responsible for assisting the Registration Supervisor in supervising day-to-day Registration activities during assigned hours and assisting in the communication of registration information to decentralized registration areas. The incumbent is a resource person providing education, guidance and direction to registration staff during assigned shift while also responsible for scheduling patients and completing registration functions including collecting/validating/updating the patient's comprehensive data set and documenting the registration system, completing electronic verification, identifying managed care issues and referring as appropriate for resolution, obtaining appropriate signatures to satisfy legal or health system requirements and completion of require forms including Medicare MSP, if required, completing financial education and finalization of financial resolution with patients, completing additional registration admission, discharge, transfer functions and resolving edit failures following established policies and procedures. These activities are completed following established policies and procedures, and in compliance with Joint Commission, Medicare, Payer contracts, HIPAA, regulatory agencies and the organization's Code of Conduct. Education Qualifications High School Diploma / GED Required Experience Qualifications 2 years Experience in a clinical healthcare setting such as physician's office or hospital relating to patient financial services, patient registration, patient scheduling or related healthcare experience . Required Skills and Abilities Working knowledge of basic medical terminology. (Required proficiency) Detailed knowledge of major third-party billing and contract. (Required proficiency) Keyboarding skill or typing skill of at least 30 wpm. (Preferred proficiency) Excellent interpersonal and Communication skills and the ability to exhibit patience. Sophisticated customer service skills. (Preferred proficiency) Analytical skills necessary for effective problem solving. (Preferred proficiency) Ability to handle multiple tasks and make independent decisions regarding work prioritization and coordination. (Preferred proficiency) What you will do Detailed understanding of all technical primary and secondary billing rules and policies and procedures for assigned third party payors and contracts. Understands the Medical and Clinical services provided by the organization. Screen registrations for sensitive diagnosis and obtain special release according to established hospital policy. Determine estimate of charges when appropriate and calculate patient liability for scheduled service. Identify insurance sources, collect and document detailed and accurate insurance information in a timely manner. Identify and complete Medicaid and charity screening, when applicable. Copy patient insurance cards and explain insurance benefits as appropriate. Complete electronic insurance verification for all participating payers using an electronic eligibility system. Collate all information and paperwork required for service department use. (Examples consist of armbands, consents, face sheets/data sheets, etc.). Explain patient information and obtain proper signatures as appropriate (i.e., advanced directives, patients rights, authorization for treatments). Collect, receipt, and document patient payments according to established procedures. Welcome all customers in a friendly manner and offer assistance by giving directions or escorting patients to service areas. Collect and verify the accuracy of patient demographic information with patient or family members at the time of registration. Collect and update the comprehensive data set and validate information with patient prior to patient arrival for services. Using information available, correctly identify patient's point of access, welcome patient and ensure patient is directed to the appropriate location in a timely manner. Negotiate financial resolution through proper sequencing of resolution options and patient's ability/willingness to pay. Following established guidelines, obtain appropriate signatures to satisfy legal or health system requirements and complete required forms including MSP screening. Assists with the revision or development of the department's internal documents, procedural manuals and forms, as requested. Consistently and accurately documents accounts with activities as needed in a timely manner. Obtain physician orders/instructions and contact physician office and/or other hospital department to resolve access issues as necessary. Identify managed care provisions and follows up with appropriate parties to resolve outstanding issues. Effectively functions as liaison between team, other team leaders, PFS management, physicians or other departments within the organization. Answers questions from other staff or clinic offices by phone or e-mail in a timely manner. Informs management of any known or suspected violations by other employees or suppliers. Complete scheduling of clinic appointments as applicable. Assists Supervisor in ensuring that staff establishes priorities to complete timely, appropriate and accurate patient registration during assigned times. Assists Supervisor in reviewing and maintaining appropriate policies and procedures. Effectively coordinates team input to department management related to the development, analysis and maintenance of departmental budget. Effectively coordinates team input to department management related to statistical analysis (work performance issues, quality improvement projects, etc. •Effectively assists individual team members with correct prioritization of work. Performs effectively under stressful conditions. Prepares, analyzes, and reports daily team activities. Assists team with problem solving. Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned Patient Facing Options Position is Patient Facing Remote Work Guidelines Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually. Remote Work Capability On-Site;

No Remote Scope No Supervisory Responsibility No Budget Responsibility No Budget Responsibility Physical Demands Balancing:

Occasionally 1-3

Hours Carrying:

Occasionally 1-3 Hours Climbing (Ladders): Rarely less than 1 hour Climbing (Stairs): Rarely less than 1 hour

Crawling:

Rarely less than 1 hour

Crouching:

Rarely less than 1 hour Driving (Automatic): Rarely less than 1 hour Driving (Standard): Rarely less than 1 hour

Eye/Hand/Foot Coordination:

Frequently 3-5

Hours Feeling:

Occasionally 1-3 Hours Grasping (Fine Motor): Frequently 3-5 Hours Grasping (Gross Hand): Frequently 3-5

Hours Handling:

Frequently 3-5

Hours Hearing:

Frequently 3-5

Hours Kneeling:

Occasionally 1-3

Hours Lifting:

Occasionally 1-3 Hours up to 20 lbs

Operate Foot Controls:

Rarely less than 1 hour

Pulling:

Occasionally 1-3 Hours up to 20 lbs

Pushing:

Occasionally 1-3 Hours up to 20 lbs Reaching (Forward): Occasionally 1-3 Hours up to 20 lbs Reaching (Overhead): Occasionally 1-3 Hours up to 20 lbs

Repetitive Motions:

Frequently 3-5

Hours Sitting:

Frequently 3-5

Hours Standing:

Occasionally 1-3

Hours Stooping:

Occasionally 1-3

Hours Talking:

Occasionally 1-3

Hours Walking:

Occasionally 1-3

Hours Working Conditions Burn:

Rarely less than 1 hour

Chemical:

Rarely less than 1 hour

Combative Patients:

Occasionally 1-3

Hours Dusts:

Rarely less than 1 hour

Electrical:

Rarely less than 1 hour

Explosive:

Rarely less than 1 hour

Extreme Temperatures:

Rarely less than 1 hour

Infectious Diseases:

Occasionally 1-3

Hours Mechanical:

Rarely less than 1 hour

Needle Stick:

Rarely less than 1 hour

Noise/Sounds:

Occasionally 1-3

Hours Other Atmospheric Conditions:

Rarely less than 1 hour Poor Ventilation, Fumes and/or

Gases:

Rarely less than 1 hour

Radiant Energy:

Rarely less than 1 hour Risk of Exposure to

Blood and Body Fluids:

Rarely less than 1 hour Risk of Exposure to

Hazardous Drugs:

Rarely less than 1 hour Hazards (other): Rarely less than 1 hour

Vibration:

Rarely less than 1 hour Wet and/or

Humid:

Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications. Email your resume and cover letter to the applicable team below. We'll review your experience to see if there may be a fit with other current or upcoming opportunities.

Nursing:

nursingcareers@stormontvail.org

Allied Health:

alliedhealth@stormontvail.org

Ancillary:

ancillary@stormontvail.org Interested in working in Healthcare but don't know where to start? Reach out to our Career Counselor, Morgan Ray via email: morgan.ray@stormontvail.org Stormont Vail Health is a nonprofit integrated health system that has been serving the health care needs of Kansas for more than 130 years. Stormont Vail has been recognized as a Magnet® organization since 2009 by the American Nurses Credentialing Center. It is composed of Stormont Vail Hospital, a 586-bed acute care hospital, and Cotton O'Neil Clinic, a multi-specialty physician group with more than 500 providers, which includes more than 250 physicians. Nearly 5,300 employees provide care and support services for patients in the hospital and 35 other locations, including the Cotton O'Neil Heart Center, Cancer Center, Diabetes & Endocrinology Center, Digestive Health Center, Pediatrics clinics and 10 regional primary care clinics. Stormont Vail Health is committed to its mission of improving the health of the community by being a national leader in providing compassionate, high quality and efficient integrated care through collaboration that results in a healthier community.