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Position range in Rhode Island $47k

• $78k Per Year Patient Access Rep
• Per Diem
  Yale New Haven Health
  

Occupation:

Patient Representatives

Location:

Westerly, RI

• 02891
  

Job Type:

Full Time (30 Hours or More)

Posted:

07/06/2026

Positions available: 1

Source:

Yale New Haven Health

Web Site:

www.ynhh.org

Job #: 186772

Job Requirements and Properties

Help for Job Requirements and Properties. Opens a new window. Work Onsite

Full Time Education

High school diploma or G.E.D. required. B.S. / B.A. or A.A. degree, or some college preferred. Schedule

Full Time

Job Description

Help for Job Description. Opens a new window. Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values

• integrity, patient-centered, respect, accountability, and compassion
• must guide what we do, as individuals and professionals, every day.

Patient Access Representative are usually the first people to meet/ greet patients. As the 'Face' of the hospital, it is critical that Patient Access Representative 1) present a welcoming and receptive demeanor to patients, visitors, and staff, and 2) insure that every patient registered for care is properly identified. Processes patient payments on accounts at cash window; handles inquiries from patients or their representatives at cash window and/or refers them to appropriate Patient Account Representatives; performs daily cash receipt deposit functions. EEO/AA/Disability/Veteran Responsibilities

• 1. Quality 0=
• 1.1 Achieve and maintain a Department registration information completeness/accuracy of 95% as defined and measured on the individual work plan.
  
• 2. Support customer satisfaction initiatives as defined in the annual individual work plan.
• 2.1 External Customers (Patients, Families, Guests, Visitors):
  
• 3. Finance. 0=
• 3.1 Facilitate Time of Service (TOS) Collection as directed by Hospital and Department policy and procedures and meet all TOS standards as defined by the individual work plan.
  
• 4. Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job-related hazards.
• 4.1 All required safety education programs have been attended.
  
• 5. Follows the hospital exposure control plans/bloodborne and airborne pathogens.
• 5.1 Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment.
  
• 6. Demonstrates respect and regard for the dignity of all patient, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• 6.

1 Interacts with all of the above in a considerate, helpful, and courteous manner as observed by supervisor. Additional Information

Help for Additional Information. Opens a new window. Qualifications

EDUCATION

High school diploma or G.E.D. required. B.S./ B.A. or A.A. degree, or some college preferred.

EXPERIENCE

Experience in a professional setting with customer service responsibility preferred.

LICENSURE

Continuous demonstration of team orientation and customer focused behaviors.

• A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred.
• Continuous demonstration of team orientation and customer focused behaviors.

SPECIAL SKILLS

• Medical terminology
• Computer experience required
• Insurance experience required
• Strong telephone and interpersonal communication skills
• Outstanding customer service skills
• Team-building skills YNHHS Requisition ID 186772