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Yale New Haven Health
Patient Access Representative .
Career Insights for Registrar / Patient Service Representative
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Based on Rhode Island data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$49,777 / year median in Rhode Island
+7% projected growth
Job Description
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Position range in Rhode Island $42k•$74k Per Year Patient Access Representative .
Yale New Haven Health
Patient Access Representative are usually the first people to meet/ greet patients. As the 'Face' of the hospital, it is critical that Patient Access Representative 1) present a welcoming and receptive demeanor to patients, visitors, and staff, and 2) insure that every patient registered for care is properly identified. Processes patient payments on accounts at cash window; handles inquiries from patients or their representatives at cash window and/or refers them to appropriate Patient Account Representatives; performs daily cash receipt deposit functions. Responsibilities 1. Quality 1.1 Achieve and maintain a Department registration information completeness/accuracy of 95% as defined and measured on the individual work plan. 2. Support customer satisfaction initiatives as defined in the annual individual work plan. 2.1 External Customers (Patients, Families, Guests, Visitors): 3. Finance 3.1 Facilitate Time of Service (TOS) Collection as directed by Hospital and Department policy and procedures and meet all TOS standards as defined by the individual work plan. 4. Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job-related hazards. 4.1 All required safety education programs have been attended. 5. Follows the hospital exposure control plans/bloodborne and airborne pathogens. 5.1 Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment. 6. Demonstrates respect and regard for the dignity of all patient, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. 6.1 Interacts with all of the above in a considerate, helpful, and courteous manner as observed by supervisor. Qualifications
Occupation:
Patient RepresentativesLocation:
Westerly, RI•02891Job Type:
Full Time (30 Hours or More)Posted:
05/05/2026 Positions available: 1Source:
FileImport•Yale New Haven HealthWeb Site:
jobs.ynhhs.orgExpires:
07/11/2026 Job #: 81354 Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Work Onsite Full Time Schedule Full Time Job Description Help for Job Description. Opens a new window. Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values•integrity, patient-centered, respect, accountability, and compassion•must guide what we do, as individuals and professionals, every day.Patient Access Representative are usually the first people to meet/ greet patients. As the 'Face' of the hospital, it is critical that Patient Access Representative 1) present a welcoming and receptive demeanor to patients, visitors, and staff, and 2) insure that every patient registered for care is properly identified. Processes patient payments on accounts at cash window; handles inquiries from patients or their representatives at cash window and/or refers them to appropriate Patient Account Representatives; performs daily cash receipt deposit functions. Responsibilities 1. Quality 1.1 Achieve and maintain a Department registration information completeness/accuracy of 95% as defined and measured on the individual work plan. 2. Support customer satisfaction initiatives as defined in the annual individual work plan. 2.1 External Customers (Patients, Families, Guests, Visitors): 3. Finance 3.1 Facilitate Time of Service (TOS) Collection as directed by Hospital and Department policy and procedures and meet all TOS standards as defined by the individual work plan. 4. Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job-related hazards. 4.1 All required safety education programs have been attended. 5. Follows the hospital exposure control plans/bloodborne and airborne pathogens. 5.1 Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment. 6. Demonstrates respect and regard for the dignity of all patient, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. 6.1 Interacts with all of the above in a considerate, helpful, and courteous manner as observed by supervisor. Qualifications