Current Employees:

If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the \"Career\"icon on your homepage. Primary Location Rapid City, SD USA Department CS HR Development Programs Scheduled Weekly Hours 0 Starting Pay Rate Range $17.27

$19.

85 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary It starts with heart. That is what you will do each day. As a Patient Access Specialist I at Monument Health, you can begin your healthcare career with no experience necessary. You will be valued as an essential team member providing compassionate patient focused care. You will discover a culture of teamwork, professionalism, mutual respect, and

most importantly
a life-changing career.

You will make a difference. Every day. As a Patient Access Specialist I, you are responsible for the integrity of all front-end patient access and registration functions including support of excellent patient care and seamless revenue cycle process. You are the first person our patients see each time they enter the facility or department! You are a trusted resource to provide service excellence to all patients, families, physicians, clinicians, and internal departments. Our vision at Monument Health is to be one team, to listen, to be inclusive, and to show we care. To do the right thing. Every time. If you share this philosophy, we hope you'll join us. Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

Supportive work culture
Medical, Vision and Dental Coverage
Retirement Plans, Health Savings Account, and Flexible Spending Account
Instant pay is available for qualifying positions
Paid Time Off Accrual Bank
Opportunities for growth and advancement
Tuition assistance/reimbursement
Excellent pay differentials on qualifying positions
Flexible scheduling

Job Description Essential Job Functions:

Accountable for accurately collecting demographics, confirming patient identity, guarantor assignment, and coverage information and verification from patients or informants including obtaining necessary documents for check-in or admission among various patient settings, utilizing various communication methods (i.e phone, letters, face-to-face, bedside).\nAssists in achieving the strategic objectives ofMonument Health by following Revenue Cycle guidelines. Including participating in quality assurance and improvement activities.\nDemonstrates knowledge of payer information and benefits, including Medicare, Medicaid, and commercial payers as well as third party liability payers.\nPerforms point of service collections including prepayments, outstanding balances, co-payment and co-insurance; daily reconciliation of cash drawer. Provides patients with basic account reconciliation.\nInitiates financial clearance by providing patient with cost estimates for scheduled services. Properly escalates financial clearance needs on behalf of the patient.\nReview and understand authorization and referral records to confirm financial clearance.\nEducates patient and maintains regulatory compliance as required by distributing and/or obtaining required forms and signatures including consents for treatment and financial agreements, ABN/waivers, and other regulatory forms.\nPerforms business office duties including incoming phone calls and messages, in-basket messaging, patient communications, intra-departmental communications, scanning/faxes, taxi vouchers, mail distribution, lost and found, safe and valuables and other duties as assigned.\nProvides service excellence including way-finding, reception. Demonstrates the importance of satisfying the needs of the customer by interacting with him/her in a friendly and caring way, being attentive to both emotional and physical needs. Takes responsibility to maintain communication with the customer in order to provide a secure and pleasant experience throughout the system.\nMay obtain referrals and order transcription, as applicable to service area.\nPerform patient scheduling and check-out, including pre-arrival management for upcoming services per protocols within the supported department, managing and monitoring patient wait lists and recall lists appropriately.\nMaintain registration related work queues including ongoing resolution of errors.\nWorking knowledge of the electronic medical record: advanced directives, release of information, patient portal proxy forms. Ability to educate patient on the patient basic purpose, and regulations.\nAddress account inquires, resolve or escalate inquiries as appropriate.\nIn order to provide the highest quality of care to our patients, individuals may be required to work beyond normal scheduled shifts and will be required to comply with Monument Health's Attendance Policy.\nMay perform patient movement activities in the electronic medical record.\nMay arrange patient transportation and other enabling services.\nAssist clinical care team as needed including providing transport in cooperation with clinical team direction.\nResponsible for attending all mandatory education, compliance and safety program sessions.\nRequired to comply with all current and future policies and procedures and report directly to the supervisor.\nAll other duties as assigned.

Additional Requirements Preferred:

Education

High School Diploma/GED Equivalent Work Experience
1+ years Customer Service Experience; 1+ years Patient Relations Experience; 1+ years

Medical Patient Accounts/Financial Services Experience Scheduling Requirements:

Requires the ability to work assigned schedules and hours as determined by the department.

Physical Requirements:

Medium work

exerting up to 10 pounds of force constantly (67-100% of the time), and/or up to 25 pounds of force frequently (34-66% of the time), and or up to 50 pounds of force occassionally (up to 33% of the time), and/or up to 50 pounds seldomly to move objects.

Possible exposure to blood, bodily fluids, or tissues. Job Category Revenue Cycle Job Family Registration and Scheduling Shift Requires the ability to work assigned schedules and hours as determined by the department Employee Type PRN\n15 Corporate Services Division Make a difference. Every day. MonumentHealthis an Equal Opportunity/Affirmative Action employer. 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Patient Access Specialist I | HR Development Programs