Member Experience Training Coordinator Middle Tennessee Electric - 3.8 Murfreesboro, TN Job Details Full-time From $77,800 a year 5 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Qualifications High school diploma or GED Team training Productivity software Learning and development strategy Cross-functional communication Full Job Description MTE has a culture focused on exemplifying a group of ideal team players; individuals who are humble, hungry, and people smart. At MTE, we believe teammates who put the needs of others before oneself, seek innovative solutions to problems and challenges, and understand how our words and actions impact our teammates and our members, help MTE achieve our purpose of serving together to make life better for our members. Above all skills, aptitudes, and job experiences, being an ideal team player is the most vital attribute someone must bring to our organization. If you are an ideal team player and meet the qualifications outlined in the job description, we welcome your application!

Job Summary:

To assist the Member Support Office Supervisors and Coordinators with coaching and training of the Member Support Specialists toward achieving optimal and consistent member support across the organization. To provide the leadership necessary to function as an effective coach of excellent member service skills in a contact center and face-to-face office setting. To be involved in the day-to-day operations of the Member Services Department, in the absence of the supervisor and/or coordinators, by functioning as the group supervisor and assisting with coordinating the functions and operations of a member support team.

Job Requirements:

Encompass the three virtues of the Ideal Team Player. (Humble, Hungry,People Smart) High school graduate or equivalent. A minimum of one to three years of member service experience is preferred. Demonstrated proficiency to focus on details, handle multiple tasks and remain highly organized in a fast-paced environment. Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for MTE. Proficient using Microsoft Suite. Working knowledge of member services business practices, policies, technologies, systems and processes. Excellent communication, interpersonal, and leadership skills with the ability to communicate effectively across departments Leadership skills, initiative, a detail orientation, strong analytical skills, and decisive decision-making skills. Ability to set training strategy and follow through on tactical implementation and execution of initiatives. Ability to be flexible with work schedule. Hours are Monday - Friday and can range anywhere from 7am to 7pm but not limited to these hours or days. Willingness to work at other MTE locations when needed.

Benefits Package:

401(k) and

ROTH 401

(k) Accrued paid time off for vacation and sick leave Twelve paid holidays each year Employee pension program Medical, dental and vision insurance Mental health/well-being programs Discounts from companies like United Communications, Verizon and Nissan Financial and retirement planning services Tuition reimbursement

Classification:

Exempt All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.