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Texas Health Resources
Patient Access Representative - PRN
Career Insights for Registrar / Patient Service Representative
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Based on Texas data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$42,594 / year median in Texas
+8% projected growth
Job Description
Patient Access Representative - PRN _Bring your passion to Texas Health so we are Better + Together_ Work location: Texas Health Fort Worth Klabzuba Tower, 1300 West Terrell Avenue, Fort Worth, TX 76104 Work hours: PRN (As needed), 8:30am to 5:00pm.
Employment opportunities are only reflective of wholly owned Texas Health Resources entities. We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Department Highlights:
- Facilitate access to health services for underserved community members
- Role is connected to system changes to address social determinants of health
- Empowered to be a servant leader in
Community Health Here's What You Need:
- High School Diploma or equivalent (required)
- 1 year of customer service experience (required)
- CHAA - Certified Healthcare Access Associate (Upon Hire Preferred)
- CPI - Crisis Prevention Intervention Training (required within 90 days)
Here's What You Will Do:
- Welcome patients and visitors in person and over the phone using professional, compassionate communication that includes greeting, introduction, clear explanation of processes, expected timeframes, and gratitude.
- Accurately identify and register patients for Mobile Health visits, ensuring complete and compliant documentation within the Electronic Health Record (EHR).
- Collect and verify demographic, medical, and insurance information, ensuring all required forms and consents are obtained and uploaded appropriately.
- Verify insurance coverage and eligibility, obtain necessary authorizations, and communicate coverage details or out-of-network implications to patients.
- Provide exceptional customer service by proactively addressing patient needs, concerns, and questions throughout the registration process.
- Maintain patient confidentiality and adhere to HIPAA and departmental privacy standards at all times.
- Participate in quality improvement initiatives, staff meetings, and ongoing professional development opportunities.
- Demonstrate consistent reliability, punctuality, and readiness to adapt to site and schedule changes. Additional perks of being a Texas Health Patient Access Representative
- Benefits include 401k, Employee Assistance Program (EAP), Discount Programs, as well as other benefits.
- Delivery of high-quality patient care
- Strong Unit Based Council (UBC).
- A supportive, team environment with outstanding opportunities for growth.
Employment opportunities are only reflective of wholly owned Texas Health Resources entities. We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.