Front Desk Representative (Bilingual)

JOB TITLE

: Front Desk Rep (Bilingual in Spanish)

GENERAL SUMMARY OF DUTIES

: Greeting patients Performing check-in procedures Maintaining current demographic and insurance information in computer and in the chart Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed Primary focus is servicing patients in the lobby with backup for phones and other front office personnel

REQUIREMENTS

: Bilingual required High School Diploma, with 1-2 years experience in healthcare background Knowledge of clinic policies and procedures Knowledge of computer systems, programs Knowledge of medical terminology Must be able to multi - task Must be able to express compassion and kindness to patients calling and being seen in the office Must maintain a professional and upbeat attitude Skill in written and verbal communication and customer relations Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients Requires sitting and standing associated with a normal office environment Normal busy office environment with much patient contact