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UM
University Medical Center
Patient Access Representative PRN
Career Insights for Registrar / Patient Service Representative
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Based on Texas data
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What they do
A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
$42,594 / year median in Texas
+8% projected growth
Job Description
We've learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®. Job Summary Patient Access Representative is responsible completing the registration process for admissions and ensuring inpatient and outpatient procedures are eligible and documented accurately Reports to: Manager, assigned department Job Specific Responsibilities Daily assignments may include but are not limited to:
- Collects all pertinent information to register patients for exams or test
- Schedule exams/ Coordinate multiple modalities schedules
- Verify insurance eligibility and benefits
- Collect payments, establish payment arrangements, discuss payment options
- All other assigned duties related to Environmental Services Education and Experience
- High School Diploma or GED
- +1 year as a patient access representative, customer service rep, or similar administrative role Required Licensures/Certifications/Registrations N/A Skills and Abilities
- Excellent customer service skills; Must speak, read, and write English fluently
- Ability to multi- task, handle problems, interruptions, and other stressful situations in a professional manner.
- Demonstrate planning, organizational and ability to follow-through until a process is complete.
- Basic medical terminology is a plus Interaction with Other Departments and Other Relationships Interacts with all visitors to the department which may be patients, family members or staff from other departments within UMC or TTUHSC.
- Request for accommodations in the hire process should be directed to UMC Human Resources.