Greet and check in patients with professionalism and compassion
Verify demographics, insurance information, and patient eligibility
Schedule and reschedule appointments
Collect copays, balances, and required paperwork
Process patient check-out and follow-up appointments
Manage incoming and outgoing faxes and medical records requests
Maintain patient confidentiality and HIPAA compliance Phone Management & Triage
Answer multi-line phone system promptly and professionally
Route calls to appropriate departments and providers
Document patient messages accurately within the EMR
Assist with basic phone triage following office protocols
Communicate test results, referrals, and provider instructions as directed Referrals & Authorizations
Process specialist referrals and diagnostic imaging orders
Obtain and track insurance authorizations
Coordinate appointments with outside facilities and specialists
Follow up on pending referrals and authorization requests
Maintain referral tracking and documentation Clinical Support
Room patients when needed
Obtain and document vital signs, height, weight, and chief complaint
Prepare examination rooms between patients
Assist providers and medical assistants with patient flow
Support preventive care and wellness initiatives Qualifications
High school diploma or equivalent required
Medical office or family medicine experience preferred
Knowledge of insurance verification, referrals, and prior authorizations preferred
Experience with electronic medical records (EMR) systems preferred
Strong customer service and communication skills
Ability to multitask in a fast-paced healthcare environment
Basic understanding of medical terminology preferred
Ability to work collaboratively with providers and clinical staff Skills We Value
Excellent phone etiquette
Attention to detail
Problem-solving abilities
Team-oriented attitude
Dependability and professionalism
Compassionate patient care
Strong organizational skills
Ability to prioritize multiple tasks Why Join South Family Medicine?
Supportive team environment
Opportunity to make a difference in patients' lives
Family-oriented practice culture
Diverse responsibilities with opportunities for growth
Meaningful work serving our Franklin community During the probationary period, the selected candidate will be expected to train at our Bryan clinic to gain proficiency in South Family Medicine's workflows, policies, patient service standards, referral processes, and clinical support procedures before transitioning to the Franklin location.

Pay:

$15.00 - $18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Retirement plan

Work Location:

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