Position Summary:

Under the supervision of the Site Leader and WIC Clinical Operations Coordinator, the WIC Clerk is responsible for determining income eligibility of WIC applicants and performing designated services within a clinical setting. The WIC program services are provided throughout Bell County to include Temple, Killeen, Fort Hood, Call Center and mobile unit locations.

Job Duties:

Functions as a receptionist by greeting clients, answering questions, directing clients to proper areas, and taking appropriate information. Answers incoming calls. Makes outbound calls for appointment reminders and to reschedule missed appointments. Screens and verifies clients' household income, address, and identification according to state and federal policies. Accurately screens immunization records. Weighs and measures clients according to guidelines. Takes blood samples for a hemoglobin/hematocrit test according to guidelines. Makes referrals for clients who need services not provided by WIC according to local and state policies. Schedules and explains next appointment to program participants. Accurately inputs data into the TXIN system. Issues WIC benefits through the computer to program participants according to policies. Conducts or assists with nutrition education and classes according to WIC policies as assigned. Promotes breastfeeding as the optimal method of infant feeding according to the Breastfeeding Promotion Plan. Sets up clinic area as needed. Conducts WIC outreach as assigned. Demonstrates exemplary customer service and resolves client concerns in a timely manner. Utilizes good time management skills in a fast-paced environment with attention to detail. Consciously follows through on requests and instructions in a timely manner. Maintains confidentiality of information. Utilizes proper dress and grooming habits and always presents

BCPHD WIC

Program in a positive light and professional manner. Other Duties Other duties assigned, including special tasks involved in responding to an emergency event.

Core Competencies:

Organizational Leadership Understands the organizational mission Understands ethics and public good; is concerned with public trust Demonstrates respect for the opinions and beliefs of others Collaboration Demonstrates a sense of responsibility for the success of the group Collaborates with others to improve quality and address needs Innovation Ability to adapt to change Communication Communicates clearly and effectively, both orally and in writing Written and verbal English competency Able to read and follow directions

Minimum Qualifications:

Education & Experience High school diploma or

GED Licenses/Certifications/Designation Required:

Valid Texas Driver's License Computer Proficiency Required:

Basic skills in MS Windows, MS Outlook, MS Word, and MS Excel programs are required Ability to learn new systems

Additional Requirements:

• Must have appropriate immunizations according to BCPHD policy.

Special Skills:

Bilingual abilities in English and Spanish are preferred, not required Employee must be able to communicate effectively with individuals and groups both orally and in writing

Work Environment:

Physical Requirements:

Employee must be in good health and physical condition sufficient to permit the full performance of the duties of this position. Prolonged standing, sitting or driving may be required. Employee must be able to lift supplies, educational materials, equipment, and/or children weighing up to 20 lbs. Work schedule will extend until 5:30 PM on weekdays and will include at least one Saturday each month. Employee may be required to work at least 10-hour work schedules. Employee may be assigned to work at any WIC location in response to staff shortages, increased client service demand or public health emergency response. Increased risk for exposure to and possible transmission of vaccine-preventable diseases/tuberculosis. Limited access to clinical lab areas containing biohazardous material. The Bell County Public Health District currently offers 100% employer paid medical, dental & vision for employee coverage. Americans with Disabilities Act Compliance The Bell County Public Health District is an Equal Opportunity Employer. ADA requires BCPHD to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Pay:

$14.94 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person