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Patient Services Rep-Lead (Developmental Dentistry Clinic in Laredo, TX)
Job
University of Texas Health San Antonio
Laredo, TX (In Person)
Full-Time
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Job Description
Under minimal supervision, provides customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorizations, and providing telephone triage. Responsible for coordinating staff and activities related to the general office support within a clinical practice to ensure efficient workflow and patient satisfaction. Provides guidance to staff and/or provides relief on a regular basis. Assists in identifying and resolving operational problems and trains new staff members as needed. Lead or mentors lower level team members. Schedule is open to Monday thru Friday from 7:30am-4:30pm or from 8:00am-5:00pm. Detail oriented with the ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner. Able to monitor important and complex projects concurrently. Knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes/other email software. Effectively communicate verbally and in writing, to include writing and preparing memorandums, letters, and other official correspondence.