Creates a welcoming atmosphere by greeting visitors and patients to the clinic
Checks in and checks out patients in a timely, friendly manner
Outstanding professional phone management skills: manages a multiline telephone system efficiently and politely, minimizing hold time
Answer, screen and forward incoming phone calls appropriately
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Comforts patients by answering any questions they may have
Expedites patient processing by having them fill out forms
Obtains patient identification and insurance information
Maintains patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirements
Keeps doctor, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
Helps maintain office inventory
Protects patients' right of confidentiality; mandatory familiarity with HIPAA
Direct visitors to the appropriate person and office
Schedules testing and procedures for patients as necessary
Helps respond to medical emergencies, if necessary Medical Office Skills and Qualifications
Medical office experience in a fast-paced clinic, hospital, or similar healthcare setting preferred
Must be able to multitask effectively; critical time management skills necessary
Understanding of basic healthcare terminology
Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike
Excellent customer service skills
Pleasant phone demeanor; bilingual speaker preferred
Professional attitude and appearance
Solid written and verbal communication skills
Computer skills required

Job Type:

Full-time Pay:

$13.00 - $17.00 per hour

Benefits:

401(k) Paid time off

Experience:

Customer service: 2 years (Preferred)

Work Location:

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