Patient Services Representative

Patient Services Representative Compensation:

$14.00-$18.50 per hour (Base Pay + Production Bonus) Compensation may be adjusted based on experience, including prior leadership or managerial experience. We are seeking motivated, reliable, and patient-focused individuals who are ready to build a long-term career in a fast-paced healthcare call center environment. This is more than an entry-level role it's an opportunity for individuals interested in developing professionally, with clear pathways into leadership and management positions. About the Role As a Patient Services Representative, you will serve as the first point of contact for patients, provider offices, and insurance partners.

Key responsibilities include:

Managing inbound and outbound calls Scheduling tele-health appointments Guiding patients through their care journey Coordinating documentation with provider offices Accurately maintaining records in internal systems You will play a critical role in ensuring patients receive timely and efficient support. Compensation We offer a transparent and performance-driven pay structure: Starting base pay: $14.00/hour Increase to $15.00/hour after training completion Increase to $15.50/hour based on performance milestones Production bonus: $1.00-$3.00/hour Typical earnings: $16.50-$18.50/hour High performers consistently earn above this range Compensation may be negotiable for candidates with relevant experience, particularly those with prior leadership or management backgrounds. All bonuses are hourly, performance-based, and non-discretionary. Growth & Leadership Opportunities We are actively building our leadership pipeline and value candidates who bring or are interested in developing leadership skills. Prior leadership or supervisory experience is preferred but not required Candidates with leadership experience may be considered for accelerated growth opportunities or current leadership openings Opportunities to advance into senior, specialized, or management roles Ongoing development in leadership, operations, and team performance Many team members begin in this role and quickly progress within the organization. Qualifications Strong written and verbal communication skills Professional and approachable demeanor Reliable with effective time management Ability to work in a fast-paced environment Basic computer and typing skills Problem-solving and conflict-resolution abilities Demonstrated willingness to learn and grow Education & Experience High school diploma or equivalent required Previous call center or customer service experience preferred but not required Leadership or supervisory experience is a plus

Schedule & Requirements Full-time:

36-40 hours per week Must be available for one of the following shifts: 6:00am-3:00pm 7:00am-4:00pm 8:00am-5:00pm 9:00am-6:00pm Onsite role Benefits 401(k) with company match Paid Time Off (vacation, sick leave, and holidays) Paid sick time Medical Insurance Premium Reimbursement (HRA) Paid training Flexible scheduling options

Pay:

$14.00 - $18.50 per hour

Benefits:

401(k) 401(k) matching Paid time off

Work Location:

In person