Medical Support Assistant / Medical Office Assistant

Medical Support Assistant / Medical Office Assistant 22nd Century Technologies, Inc. - 3.7 Salt Lake City, UT Job Details Full-time | Contract $19 - $21 an hour 1 day ago Qualifications Computer operation Microsoft Excel Computer literacy Medical office experience English Medical scheduling Medical administrative support Typing Medical terminology

Full Job Description Duration:

6+

Months Shift Details:

Mon to Fri 8:00 am to 4:30 pm, MT, excluding federal holidays; contractor personnel will work an 8-hour shift

Role Description:

Candidates should possess the following qualifications: High School Diploma or GED equivalent Proficiency in written and spoken English Basic computer skills Typing speed of at least 50 words per minute (WPM) No health or physical restrictions that would interfere with assigned duties Basic knowledge of medical terminology Minimum of six (6) months of customer service experience All staff are able to work remotely. Travel is not authorized for this contract.

Roles and Responsibilities:

Consistently responds to internal and external customer requests for assistance in a courteous, professional, cooperative, and helpful manner. Answers the phone within 5 rings and follows appropriate telephone etiquette. Listens attentively to questions and confirms understanding by restating to the caller. Will collect adequate information before transferring a call to nurse, provider, social work, etc. MSA has general knowledge of use and check in of all patients via Patient Check-in (PCI). Serves Patient Relations Representative and actively listens to feedback, patient concerns and can self-resolve patient complaints / co-worker concerns in a tactful, professional manner. Understands the roles and responsibilities of others in the team, participates in team huddles. All employees are expected to be courteous and cooperative and to work to achieve the goals of the clinic. This includes professional, constructive, and open communication with supervisor and other employees. Performance must demonstrate the ability to adjust to change or work under pressure in a professional pleasant manner. MSA manages and completes assigned work, provides input on work progress and/or impediments, works collaboratively and maintains efficient workflow. Receives reviews, prepares, and ensures correct punctuation, spelling, grammar, format, styles and oversees the incoming and outgoing correspondence. MSA will continuously update patient demographics, to include phone number, address, next of kin, emergency contact and insurance capture. Proficiency and daily use of personal computers, Outlook, Teams, ISS, VISTA, CPRS, PCI, HSRM, PPMS and Consult Tracking Management (CTM). Proficiency in updating no-shows within 24 hours of appointment. Monitoring incoming and outgoing faxes and mail, in accordance with HIPPA standards. MSA provides support to patient aligned care team. Knowledge in use of VA software such as CPRS, ISS, VISTA, CTM, PCI, HSRM, PPMS, and other Computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite. Advanced MSA is responsible for workflow, completion, and hand-offs for assigned work, for example, the monitoring of two calls and a letter for recall reminders, which may apply to the following reports/metrics NEAR Report, 90 Day Warning Report, Primary Care Management Module, dual enrollment, and any other access related reports. MSA routinely reviews and uses data from reports used to collaborate with team members for patient appointments and communicates scheduling issues to their supervisor. Responsible for following scheduling practices, ensuring Veterans are scheduled within the VA guidelines. Responsible for meeting all Compliance and Business Integrity standards regarding ICB and scheduling accuracy. Responsible for meeting all workload requirements and timeliness. Assess compliance with The Joint Commission (TJC) and other regulatory program review criteria that govern service and ensure that requirements are in place and are compliant as evidenced by both internal and external reviews. Demonstrate participation and knowledge in the facility's Compliance and Business Integrity Program to prevent violations of the law as well as maintaining high ethical standards. Ensure all patients are identified with two appropriate patient identifiers, per policy. Always maintains computer and IT security. Accepts full responsibility for all transactions under his / her badge, access and verify codes, and protection or equipment, hardware, or software. Uses access security codes only in the performance of official duties. Accepts full responsibility for protecting electronic and printed files containing sensitive information. Protects information from unauthorized release, loss, alteration, or deletion, following applicable regulations and instructions in the computer access agreement. LI_TSC About our

Company:

- 22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies' delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and

ISO 9001

quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients. Recognized among "Best Company to Work For" by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients' expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. "22nd Century Technologies is an Equal Opportunity Employer" and "US Citizens & all other parties authorized to work in the US are encouraged to apply." All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Pay:

$19.00 - $21.00 per hour

Experience:

Medical administrative support: 2 years (Required) Ability to

Commute:

Salt Lake City, UT 84148 (Required)

Work Location:

In person