Inova Fairfax Hospital- PEC Willow Oaks is looking for a dedicated Patient Access Specialist to join their team. This position will also float to Fair Oaks - PEC location on occasion. This position is full-time, Monday- Friday 8am-5:00pm. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to

Team Member Health:

offering medical, dental and vision coverage, and a robust team member wellness program.

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Retirement:

Inova matches the first 5% of eligible contributions - starting on your first day.

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Tuition and Student Loan Assistance:

offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

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Mental Health Support:

offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

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Work/Life Balance:

offering paid time off and paid parental leave.

Patient Access Specialist Job Responsibilities:

Patient Intake, Registration & Documentation:

Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.

Administrative & Technology Operations:

Prepares schedules, tracks records, and navigates multiple systems efficiently.

Case Management Tasks:

Coordinates documentation and follows up on case-related tasks.

Financial Counseling:

Assesses coverage and initiates financial assistance.

Insurance & Contract Coordination:

Applies payer-specific rules, resolves issues, and identifies contract limitations.

Inquiries & Patient Concerns:

Resolves moderate concerns and tracks follow-ups with patients.

Kiosk:

Educates patients and reports usage trends on kiosks.

Patient Communication & Advocacy:

Coordinates with departments, tailors messaging, and supports patients.

Referrals:

Validates insurance and tracks referral status.

Scheduling:

Schedules specialty visits and coordinates preparation.

Transport:

Coordinates special needs transport. Health Information Management (HIM)

Coordination:

Resolves minor chart issues and assists with release of information (ROI).

Utilization Review Coordination:

Provides documentation to utilization review (UR) teams. Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations. May perform additional duties as assigned.

Minimum Qualifications:

Education:

High School Diploma or GED Experience :

1 year of patient access experience