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Augusta Health

Clerical Specialist - Medical Innovation Unit

Career Insights for Registrar / Patient Service Representative

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What they do

A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.

$45,125 / year median in Virginia

+12% projected growth

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Job Description

The Clerical Specialist is responsible for registering patients into the health information system by interviewing patients and gathering and processing complete demographic, insurance and other visit related information. Responsibilities include accurate identification of patients, identifying source of payment, verifying insurance eligibility, collecting payment and interacting with patients and family, insurers, members of hospital departments, providers, and other team members. Requirements One year previous experience in clerical or receptionist position and/or customer service required one year experience in healthcare preferred High school diploma or equivalent required Understanding of medical terminology preferred Prefer CHAA certification with National Association of Healthcare Access Management (NAHAM) Must be a Notary Public or obtain within 45 days of employment one year experience in healthcare preferred Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.