Patient Access Specialist

We are looking for a Patient Access Specialist to support front-end patient services in Roanoke, Virginia. This contract-to-permanent opportunity is ideal for someone who enjoys helping patients, managing important registration details, and keeping daily office activity organized in a busy healthcare setting. The person in this role will serve as a key point of contact for patients and visitors while helping ensure accurate scheduling, insurance verification, and payment processing.

MUST BE AVAILABLE

for non traditional hours, such as 12pm-12am, 7pm-7am, and other alternating shifts.

Responsibilities:

Greet patients and guests in a courteous and attentive manner to create a welcoming arrival experience. Complete patient intake and registration tasks by entering and updating demographic, insurance, and related account information accurately. Coordinate appointment scheduling, send confirmations, and assist with rescheduling or follow-up needs as they arise. Collect co-pays and other patient payments, issue appropriate documentation, and help reconcile daily financial activity. Partner with clinical and office staff to support efficient patient movement and timely service throughout the day. Respond to patient questions and concerns with empathy, resolving routine matters and escalating more complex issues when needed. Maintain confidentiality of patient and organizational information in compliance with healthcare privacy standards. Experience in customer service, patient registration, front-desk support, or a similar medical administrative function. Ability to assist patients in a courteous, calm, and service-focused manner. Working knowledge of appointment scheduling processes in a healthcare setting. Familiarity with insurance verification and obtaining accurate coverage information. Strong attention to detail when entering data, processing payments, and updating records. Effective verbal and written communication skills with patients, staff, and visitors. Comfortable working in a fast-paced environment while managing multiple priorities. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .