Guest Services Coordinator

Guest Services Coordinator

ASBS - 3.1

Bellevue, WA Job Details Full-time From $22 an hour 21 hours ago Benefits Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Referral program Qualifications Computer operation Patient question and concern management Interpersonal skills Customer service Patient complaint handling Administrative experience Guest services Med spa experience Technical Proficiency Full Job Description Med Spa Guest Coordinator (Full Time) Advanced Skin and Body Solutions is the #1 locally owned CoolSculpting facility in the state of Washington and one of the most popular providers of CoolSculpting in the United States. Being a leader in the industry gives our patients confidence and peace of mind. We have two Nurse Injectors and two Medical Aestheticians who offer complete aesthetic services for skin & body. We are currently looking for a multi-tasking whiz with a positive attitude to join our busy administrative team.

RESPONSIBILITIES

Interacting with all of our patients, beginning with their welcome into the facility, through the completion of their treatment. As a Coordinator, you will perform routine administrative tasks designed to keep the health practitioners and the office running smoothly. Must have the knowledge and ability to explain/discuss our products and services with our patients. The coordinator's general duties include answering and returning phone calls, answering text messages/emails, scheduling appointments, processing payments, handling inventory, resolving client issues, and providing the highest level of customer service in our office.

REQUIREMENTS & PERFORMANCE STANDARDS

Stable work history with two or more years of experience working as an administrator and/or in a customer service position. (Medical or Med-spa setting preferred.) Must be able to work well under pressure in a high-volume practice supporting multiple providers Aptitude in resolving issues with a patient-focused orientation Ability to maintain a professional appearance and demeanour at all times Excellent communication skills Proficient computer skills Disciplined, energetic, and results-oriented, and results orientated Self-starter who can multitask and prioritize in a demanding environment Must be a team player

ABOUT THE POSITION

This is a full-time position. We offer competitive compensation based on medspa experience and schedule flexibility, including benefits. Must be able to work some Saturdays each month, working on average 5 days per week. Current pay is $22/hour plus commission on retail/package sales.

BENEFITS

Up to 50% employee discount on medical-grade products and treatments (periodic opportunities for free treatments) Competitive hourly pay plus commission on retail Paid time off (can be used towards vacation time after 90-day probationary period) Training and educational opportunities Partially company-paid health/dental/vision insurance, if working 30+ hours/week 401(k) with company match Our hours of operation are as follows: Monday and Friday 8:30am-5pm Tuesday thru Thursday 8:30am-6pm Saturday 8:30am-5pm

Pay:

From $22.00 per hour

Benefits:

Employee discount Referral program

Experience:

Customer service: 2 years (Required) Medical /

MedSpa:

1 year (Preferred)

Work Location:

In person