Summary of Duties:

Process all activity related to OSS's patient services. Patient service functions include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Performs other daily operating functions associated with the front desk position. Manage all

Aspects of High-Volume Patient Scheduling:

Receive incoming patient phone calls. Verify insurance and obtain any required authorizations. Build and maintain all patient charts. Collect any outstanding patient payments, balance the money nightly, and print reports. Maintain daily statistical log sheets that include all follow-ups. Pull charts for the next day's appointments and make reminder calls. Work on the patient issue listing and task list daily to resolve all issues. Communicate with OSS staff through Outlook email. Communicate closely with billing and treating staff to resolve all patient matters. Open and sort mail daily. Perform other related duties as required. Participate in educational activities and attend monthly staff meetings.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below specify the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Knowledge of insurance and the verification process. Knowledge of computer programs. Knowledge of business office procedures. Ability to operate a computer, scanner, fax/copy, and basic office equipment. Ability to operate a multi-line telephone system. Effective oral and written communication with patients, staff, insurers, and referral sources. Ability to read, understand, and follow oral and written instructions. Must be well organized, detail-oriented, and able to prioritize Tasks.

Education/Experience:

High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience.

Benefits:

W e offer competitive salaries and excellent benefits. Check out our benefits page for more information about our Benefits and Rewards.

https:

//www.osstherapy.com/employee-benefits Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. 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