A Registrar or Patient Service Representative provides direct assistance to patients at a health care or long term care facility. Answers questions and helps resolve complaints; provides liaison with health care providers; may assist with coordinating appointments or addressing billing or insurance issues.
Olympic Internal Medicine, Inc., P.S. is looking for a Medical Referral Coordinator for our membership-based Internal Medicine Practice. We are seeking a well-rounded referral coordinator with experience to join our team. Applicants must have 1-2 years' experience as a medical referral coordinator. Experience in a primary care clinic is ideal, and applicants should have a clear understanding of medical terminology and health insurance prior authorizations. This position requires multi-tasking ability, being able to work well in a fast-paced environment, and complete understanding of HIPAA laws as they apply to the medical office. Applicants should have strong verbal and written communication skills, the ability to work independently and as part of a team, possess strong interpersonal and problem-solving skills, time management and organizational skills, including being punctual, responsive, and efficient. Candidates must perform their job duties with professionalism and good judgement. We are open Monday-Friday, no evenings, or weekends. If you are interested in joining a teamwork spirited environment, in a private practice setting, with excellent wages and benefits please send a cover letter and resume to hrmanager@olympicinternalmed.com .
Job description:
The Patient Referral Specialist is responsible for managing and tracking all referrals made by Olympic Internal Medicine providers to other health care providers.
Essential Duties and Responsibilities:
Process all referral requests in a timely manner. Communicate approval or denial of referral to patients and providers. Receive and respond to daily phone calls regarding referrals. Track all referrals ordered by Olympic Internal Medicine providers to specialists and/or facilities. Provide referral and benefit information to medical staff to ensure efficiency and appropriateness of referral requests. Work with members and providers on benefit clarification and prior authorizations. Support patients and providers with obtaining the necessary documents and prior authorizations required to complete the referral. Act as a liaison to health plans; providing customer service to patients and providers with referral or insurance related questions and address complaints and other issues as needed. Assist with resolving referral processing. Maintain accurate and thorough documentation. Demonstrate solid communication to patients, providers, and team members for effective and efficient patient care. Assist the lead by researching current referral protocols.
Required Certifications & Qualifications:
High School Diploma or equivalent: Required One (1) year of insurance authorization: Required One (1) year of customer service experience (preferred) One (1) year of billing experience (preferred) Familiarity with local resources (preferred)
Knowledge:
Medical referral coordinators should have knowledge in Healthcare field and primary care Medical terminology Medical insurance billing Grammar, spelling, and punctuation HIPAA Laws Knowledge of electronic health records (AthenaPractice, Epic, Epiccare, etc…)
Job Type:
Full-time Salary Range:
$22-$27 per hour
Benefits:
Medical, Dental, Vision, LTD and Life Insurance. 401(k) Profit Sharing Plan
