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Patient Service Representative
Job
Robert Half
Burien, WA (In Person)
Full-Time
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Job Description
Description We are looking for a Patient Service Representative to support scheduling and patient access activities for a healthcare team in Burien, Washington. This Long-term Contract position is ideal for someone with strong communication skills, solid knowledge of medical terminology, and the ability to guide patients through appointment, referral, and insurance-related questions with empathy and accuracy. The person in this role will help coordinate visits, maintain complete patient information, and contribute to a smooth experience for both patients and referring providers.
Responsibilities:
- Schedule patient visits and related services while aligning appointments with referral approvals and clinic guidelines.
- Confirm and update patient demographic details and enter accurate information into the electronic medical record.
- Review insurance coverage, verify eligibility, and document authorization or referral information needed before appointments.
- Respond to patient questions regarding billing, benefits, and expected costs, and obtain estimates when requested.
- Track required items such as lab work, imaging, scans, and referrals to help ensure patients are prepared for their visits.
- Communicate with patients, physicians, and referring offices when additional documentation, second opinions, or updated approvals are required.
- Upload, scan, and organize records in the appropriate sections of the medical record system to keep documentation current.
- Arrange support services such as interpreters, transportation, or other accommodations that improve access to care and patient satisfaction.
- Provide pre-visit guidance and follow established procedures for missed appointments, cancellations, and follow-up communication.
- Assist with workflow changes related to internal system updates as needed while maintaining continuity of scheduling and patient service operations. Requirements
- At least 2 years of experience in patient scheduling, medical office support, or a similar healthcare customer service role.
- Working knowledge of medical terminology and common outpatient scheduling practices.
- Experience verifying insurance eligibility, referrals, and prior authorizations.
- Ability to explain insurance and billing information to patients in a clear and detail-oriented manner.
- Strong attention to detail when handling patient demographics, documentation, and electronic medical records.
- Excellent customer service skills with the patience and empathy needed to support diverse patient needs.
- Comfortable speaking with patients, providers, and clinic staff by phone and through other standard communication channels.